What are the responsibilities and job description for the Customer Service Team Manager position at Ryan?
Why Ryan?
This is a fantastic opportunity for a motivated leader who thrives in a fast-paced, results-focused environment. You will play a key role in shaping team performance, delivering outstanding client service, and driving operational excellence across the customer journey.
As a Team Manager, you will be responsible for developing and inspiring a team of associates, ensuring service standards are consistently exceeded, and identifying opportunities to enhance client relationships and contribute to business growth.
Key Responsibilities
Leadership & Team Performance
Ryan Is a Global Leader In Tax Services And Software, Helping Clients Manage Complex Tax Challenges And Maximise Financial Performance. By Joining Our Property Tax Team, You Will
- Competitive Compensation and Benefits
- Home Office Stipend
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
This is a fantastic opportunity for a motivated leader who thrives in a fast-paced, results-focused environment. You will play a key role in shaping team performance, delivering outstanding client service, and driving operational excellence across the customer journey.
As a Team Manager, you will be responsible for developing and inspiring a team of associates, ensuring service standards are consistently exceeded, and identifying opportunities to enhance client relationships and contribute to business growth.
Key Responsibilities
Leadership & Team Performance
- Lead, coach, and motivate a team of customer service professionals to deliver exceptional client experiences.
- Set clear objectives and performance standards, ensuring accountability and high levels of engagement across the team.
- Foster a positive, high-performance culture built on ownership, collaboration, and continuous improvement.
- Monitor key performance indicators and service metrics to ensure delivery against service and operational targets.
- Identify process improvement opportunities and implement initiatives to enhance efficiency and service delivery.
- Act as the escalation point for complex client queries, ensuring issues are resolved quickly and effectively.
- Support the identification of upsell and cross-sell opportunities by ensuring the team proactively engages with clients.
- Work closely with internal teams to align service delivery with wider business objectives and client needs.
- Use performance data and customer insights to drive proactive engagement and continuous improvement.
- Provide ongoing coaching, mentoring, and development to support team members’ growth and career progression.
- Conduct regular performance reviews, providing constructive feedback and recognising achievements.
- Create an inclusive, motivated, and collaborative team environment.
- Proven experience managing or leading customer service or client support teams.
- Strong leadership and coaching skills with the ability to motivate teams to achieve and exceed targets.
- Excellent communication, problem-solving, and decision-making abilities.
- Experience working in a fast-paced, performance-driven environment.
- A commercially minded approach with the ability to identify opportunities to enhance client value.
- Strong organisational skills and the ability to manage multiple priorities effectively.
Ryan Is a Global Leader In Tax Services And Software, Helping Clients Manage Complex Tax Challenges And Maximise Financial Performance. By Joining Our Property Tax Team, You Will
- Be part of a collaborative and growing team in Manchester
- Have opportunities for career development and leadership growth
- Work within a dynamic, client-focused environment
- Contribute to a company that values innovation, performance, and people