Customer Service Officer

Customer Service Officer

Our client is a global marine lubricants organization supporting international vessels calling on North American ports. This role is a critical frontline position responsible for ensuring seamless order fulfillment, rapid customer response, and close coordination with sales, supply, and logistics teams.

The position is based in Houston, TX and follows a hybrid schedule.

This role supports time-sensitive marine operations and requires availability outside standard business hours, including evenings, weekends, and holidays, as dictated by vessel port schedules.

The Customer Service & Sales Support professional will manage end-to-end order management and customer service activities for assigned U.S. states. This individual will act as a key liaison between customers, sales, global supply teams, and local delivery agents to ensure accurate, timely, and compliant delivery of marine lubricants.

• Respond to customer inquiries related to product availability, pricing, lead times, and delivery surcharges

• Partner closely with Sales to execute pricing, margin, supply, payment terms, and customer-specific requirements

• Manage the full order-to-delivery lifecycle, coordinating with customers, sales teams, global supply, and local delivery agents

• Adjust delivery plans as port schedules and vessel requirements change, providing professional guidance on local geography and supply limitations

• Perform order follow-up activities, including delivery documentation for invoicing and monitoring outstanding payments

• Maintain strong, long-term customer relationships while monitoring account performance and changes

• Support and comply with quality, environmental, and organizational management systems

• Understand and manage environmental aspects and potential impacts related to daily operations
  
  

• 5?7 years of hands-on order management experience

• Proven experience handling full-cycle order fulfillment

• Strong communication skills with a proactive, customer-first mindset

• Diploma or Degree required

• Highly organized, solution-oriented, and able to take initiative
  
  

• Operates with urgency in a fast-paced, time-sensitive marine environment

• Comfortable serving as a frontline customer service representative impacting customer satisfaction directly

• Able to provide 24/7 service coverage when required due to vessel schedules

• Excellent time management, attention to detail, and ability to multitask

• Team-oriented and willing to support colleagues as operational demands shift
  
  

• Degree or Diploma in Supply Chain, Business, Sales & Marketing, or related field

• 5?7 years of experience in sales support, supply chain, or customer service

• Marine industry experience is a plus but not required

• Strong proficiency in Excel and Microsoft Office

• Self-motivated, confident, and capable of working independently

• Fluent in English (written and spoken)
  
  

HOUWD51

Interested candidates please send resume in Word format Please reference job code 137240 when responding to this ad.