Returns Coordinator

Job Description: 

This position is responsible for completing RMA (Returned Material Authorization) receiving, including warranty and credit RMA’s. Assists the customers as required to complete all requests, orders, and questions in a timely and efficient manner.   

Duties:

•    Create RMA’s into the Salesforce/ Rootstock data system

•    Send customer’s RMA instructions

•    Receive RMA’s into the  Salesforce/ Rootstock system

•    Process RMA Cases

•    Warranty Policy Review for Charged and No Charge RMA orders

•    Create quotes for Repairs

•    Create quotes for orders

•    Contact customers for PO’s and other information needed for RMA processing

•    Create Shipping Return Labels

•    Enter RMA orders

•    Assist with RMA inventory

•    Document instructions for performing the above mentioned duties

Skills/ Qualifications: 

•    Excellent Customer Service skills

•    Excellent interpersonal and written communication skills

•    Ability to lift and move boxes or materials weighing up to 25 lbs.

•    Ability to manage multiple tasks and be flexible in a face-paced environment.

•    Well-organized structured approach to managing, prioritizing and balancing multiple tasks.

•    High school Diploma or equivalent

•    Word, Excel, Outlook, and Teams knowledge

•    Operation of basic measuring devices.