Automotive Service Receptionist

Burlington Kia is seeking a professional, organized, and customer-focused Automotive Service Receptionist to join our service department team.

This role is critical to the success of the dealership service operation. The Service Receptionist serves as the first point of contact for customers arriving for service, helping ensure a smooth check-in experience while supporting service advisors and technicians throughout the day.

If you enjoy working with people, staying organized in a fast-paced environment, and being part of a professional automotive team, this is an excellent opportunity.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Vacation and Holidays
• Employee Discounts on Vehicles, Parts, and Service
• Career Growth Opportunities within the Dealership
• Supportive team environment
  
  
  

What You’ll Do

• Greet customers as they arrive at the service department
• Answer inbound phone calls and assist customers with service questions
• Schedule and confirm service appointments
• Check customers in for service visits and ensure information is accurate
• Direct customers to service advisors for repair consultations
• Assist with administrative tasks including repair order preparation and customer documentation
• Communicate with service advisors and technicians to keep service flow organized
• Maintain a clean, professional customer reception area
• Provide an exceptional customer experience throughout the service visit
  
  
  

What We’re Looking For

• Strong customer service and communication skills
• Professional appearance and positive attitude
• Ability to multitask in a fast-paced dealership environment
• Comfortable using computers and dealership management software
• Highly organized and detail oriented
• Team player who enjoys working with customers
  
  
  

Preferred Experience

• Previous automotive dealership experience is a plus
• Experience as a receptionist, service coordinator, or customer service representative preferred
• Familiarity with service appointment scheduling or dealership service departments is beneficial
  
  
  

Burlington Kia is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.