What are the responsibilities and job description for the Overnight Front Desk Agent position at Burke Mountain Resort?
Join Our Team at Burke Mountain Resort!
Now Hiring: Front Desk Agent
Be the smile that starts every unforgettable stay.
At Burke Mountain Resort, we believe every guest experience begins with a warm welcome—and that’s where you come in. As a Front Desk Agent, you’re not just checking guests in—you’re setting the tone for an incredible mountain getaway.
If you thrive in a fast-paced environment, love helping people, and bring positive energy wherever you go, we want to meet you!
What You’ll Do:
As the first face guests see, you’ll deliver exceptional hospitality while keeping operations running smoothly:
- Greet and register arriving guests, creating a welcoming and memorable first impression
- Handle checkins, checkouts, reservations, and room assignments with accuracy
- Provide knowledgeable recommendations about resort amenities, activities, and services
- Answer questions, resolve concerns, and turn challenges into positive guest experiences
- Prepare welcome packets and coordinate details for individual and group arrivals
- Process payments, balance transactions, and maintain billing accuracy
- Collaborate with multiple departments to ensure seamless guest experiences
- Maintain a clean, organized, and professional front desk and lobby environment
What We’re Looking For:
We’re seeking team members who bring both professionalism and personality:
- Excellent communication and interpersonal skills
- Strong multitasking and organizational abilities
- A natural problemsolver with a guestfirst mindset
- Attention to detail and ability to stay composed under pressure
- Enthusiasm for teamwork and delivering toptier service
- Willingness to learn and stay informed on resort offerings
Why You’ll Love It Here:
- Work in a beautiful mountain resort setting
- Be part of a supportive, energetic team
- Opportunities to grow within the hospitality industry
- Make meaningful connections with guests from all over
Ready to create unforgettable experiences? Apply today and become part of the Burke Mountain Resort family!
About Burke Mountain Resort
We depend on our employees to create great experiences for our guests. That’s why we work to create an environment that is focused on integrity, excellence, and exceptional service. We are growing and offer exceptional opportunities for skilled employees who are dedicated to the best service and teamwork.