Customer Service Representative

Job Overview

Andersen Company is seeking a dedicated and professional Customer Service Representative to join our dynamic team in Washington, DC, United States. As one of the fastest-growing, independent tax firms, we are a unique group of talented individuals who share a vision to be the “Best of the Best.” We are looking for an innovative and motivated individual to make a direct impact by providing exceptional support to our valued clients. This is a Full-time position offering a competitive hourly wage of $19 - $29 USD per hour. The ideal candidate will be the first point of contact for our clients, embodying our commitment to excellence and contributing to our continued success.

Responsibilities

• Serve as the primary point of contact for client enquiries via phone, email, and other communication channels.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Resolve client issues, complaints, and concerns with a high degree of professionalism and empathy.
• Maintain and update client records accurately in our internal systems.
• Escalate unresolved issues to the appropriate internal teams for prompt resolution.
• Process client requests and manage accounts with precision and attention to detail.
• Collaborate with team members to improve the overall client service experience.
• Gather and report client feedback to help identify areas for service improvement.
  
  

Qualifications

• Proven experience in a customer service or client-facing role is essential.
• Exceptional verbal and written communication skills with a professional telephone manner.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent organisational skills and a keen eye for detail.
• Proficiency in using CRM systems and the MS Office suite.
• A patient and empathetic attitude towards clients.
• The ability to work independently and as part of a collaborative team.
• Experience within the financial services or tax industry would be a significant advantage but is not required.
  
  

What We Offer

• A competitive hourly wage and a comprehensive benefits package.
• Opportunities for career development and progression within a rapidly growing firm.
• A supportive and collaborative work environment where your contribution is valued.
• The opportunity to be part of a team dedicated to being the "Best of the Best" in the industry.