Manager, Franchisee Excellence, Burger King, US&C

Manager, Franchisee Excellence, Burger King, US&C CategoryRestaurant & Franchisee Operations Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. Job Summary: The Franchisee Excellence Team is responsible for supporting BURGER KING® Franchisees to enable Franchisee success, increase Franchisee engagement, and prepare Franchisees with foundational skills and knowledge necessary to thrive in their businesses. The Manager of Franchisee Excellence will be responsible for the development, management and continuous improvement of BK’s Franchisee Training programs. This role reports to the Senior Manager of Franchisee Excellence & Support who in turn reports to the Director of Franchisee Excellence & Support for Burger King North America. Roles and Responsibilities: Enable Franchisee success through the creation and delivery of robust learning programs Lead the implementation of projects with Franchisees to ensure timely scaling of supported Increase new Franchisee engagement through the delivery of targeted learning programs. Assist in the onboarding and skill development of new and existing corporate field team members. Collaborate with corporate field teams, cross-functional partners, and Franchisees to support the execution of operations support programs. Provide ongoing assessment of Franchisee capability and opportunities for training interventions Help identify opportunities to improve and innovate new training systems. Serve as an internal consultant with cross-functional teams and brand ambassador with Franchisees. Skills & Qualifications: Experience working in restaurant management, specifically QSR and/or fast casual preferred 5+ years of professional experience in operations and/or client success roles; consulting experience is a plus Excellent training facilitation skills Ability to demonstrate effective problem-solving and critical thinking skills Experience in supporting project management tasks Strong communication and interpersonal skills to assist in developing and maintaining relationships with internal stakeholders and Franchisees Basic understanding of franchise business models, restaurant P&L, and performance Excellent organizational skills Proficient with Microsoft Office (Excel, PowerPoint, and Outlook) Bachelor's degree preferred Willingness to travel approximately 25% #burgerking Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.