What are the responsibilities and job description for the ServiceNow Process Owner_Onsite@Lebanon,Indiana position at BURGEON IT SERVICES LLC?
Role: ServiceNow Process Owner
Location: Lebanon, Indiana
Onsite
Contract
Domain: Life Sciences & Pharma
Experience: 7-10 years
Job Description:
- Serve as the dedicated owner for ServiceNow module design, configuration, and governance across the Automation Department.
- Architect the CMDB structure for automation systems, define CI relationship models, and establish data quality standards.
- Design and configure Incident, Problem, Knowledge, and Change Management workflows.
- Establish integration architecture between ServiceNow and DeltaV, PI Historian, Rockwell, CyberArk/AD, and reporting platforms.
- Deploy automated access request forms and role-based permission workflows.
- Build analytics dashboards, KPI tracking, and SLA compliance reporting.
- Support GMP compliance, audit readiness, and 21 CFR Part 11 requirements within the ServiceNow platform.
- Collaborate with the CSV Engineer to ensure ServiceNow configurations are validated appropriately.
- Develop and deliver user training and change management communications.
- Support CMDB Data Steward activities including CI accuracy management, discovery reconciliation, and data quality scoring.
- Provide support defining the CSV/Validation scope for the ServiceNow platform.
Mandatory Skills:
- Demonstrated experience as a ServiceNow Process Owner, Administrator, or Architect in a regulated (GxP/GMP) environment.
- Deep knowledge of ITIL best practices across Incident, Problem, Change, Knowledge, and CMDB modules.
- Experience designing CMDB architecture and CI relationship models for industrial/manufacturing automation systems.
- Proficiency in ServiceNow configuration, workflow design, and integration architecture.
- Experience with 21 CFR Part 11 compliance, electronic records, and audit trail requirements
Desired Skills:
- Experience with automation/control systems such as DeltaV, PI Historian, Rockwell (FactoryTalk), or similar platforms.
- Experience integrating ServiceNow with CyberArk, Active Directory, or Power BI.