What are the responsibilities and job description for the Regional Quality Manager position at Bureau Veritas?
Regional Quality Manager
SUMMARY: The Regional Quality Manager is a member of the Corporate Quality and Compliance team, responsible for successful management, oversight, and support of quality performance and activities across multiple offices within the assigned Region. This role is expected to oversee implementations necessary to ensure inspection, laboratory, and customer service provided by CTD offices are in accordance with business needs of the Division and in conformance with the Company and Division’s Quality Management System (QMS). When not on-site or travelling for business needs, the RQM may have the flexibility to work from a home office.
ESSENTIAL DUTIES AND RESPSONSIBILITIES include the following. Other duties may be designated based on the business requirements.
- Provide leadership and support to assigned Region, to satisfy and exceed Company, customer, industry and regulatory standards and requirements critical to success and excellence in business.
- Accountable for quality performance of assigned Region including KPIs related to Statistical Quality Control, Proficiency Testing Programs, Internal/External Audits, Corrective Action, Laboratory and Inspection Training and Competency, and Regulatory Compliance.
- Key point of contact for escalation of quality-related issues which cannot be addressed at the local level.
- Assist in and/or conduct root cause analysis/investigations to resolve complaints, discrepancies, nonconformances or other concerns with corrective actions that are efficient, impactful, and sustainable.
- Review existing operations and processes for risks and opportunities, contributing to the continuous improvement and maintenance of the QMS and business overall.
- Collaborate with regional and zone quality peers to harmonize best practices across the organization, as applicable.
- Champion organizational continuous improvement through company frameworks (e.g. Excellence@BV, Lean4Labs)
- Conceptualize and develop quality training programs/modules and deliver training as required.
- Perform, support, and participate in internal/external audits within Region or as otherwise assigned.
- Promote and support the application and implementation of systems and processes (e.g. QMS, Job Management System, Laboratory Information Management System) to improve quality, service, customer engagement, and process management.
- Remain aware of developments related to quality, industry, and/or business within the Region and identify risks and opportunities proactively.
- Ensure laboratory, inspection, and customer service staff are kept current with updates respective to above programs and ensure changes are incorporated into the QMS as applicable.
- Represent Bureau Veritas by appearance and conduct at all times.
- Carry out the above responsibilities, and all others that may be assigned, in a manner demonstrating support for and adherence to the Company’s Ethics Policy, Quality Management System policies and Procedures, Health Safety Security and Environmental Management System policies and procedures, Vision and Strategy, and exercise good judgment, common sense, and diplomacy in so doing.
SUPERVISORY RESPONSIBILITIES: Indirectly supervise all department managers, supervisors and front-line employees within Region on matters concerning quality performance. Practice mutual respect and communication regularly with team.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
- Bachelor’s degree in science, engineering, or related technical discipline.
- 5 years minimum experience in a technical/quality leadership/management role within the testing, inspection, certification industry or similar business with strict quality and regulatory requirements.
- Successful track record of quality management and execution with demonstrated sustainable performance.
- Advanced knowledge and understanding of ISO 9001, ISO 17025, 40 CFR 80, 40 CFR 1090, API, ASTM, EN, ISO methodologies and/or similar standards.
- Well organized, disciplined and self-motivated, with the capability to balance multiple priorities in a very high-paced environment.
- Metrics driven and a solid decision maker.
- Proficient in common business, testing, inspection, and certification applications.
LANGUAGE SKILLS: The employee shall possess the ability to read, interpret, write reports, business correspondence, procedures, and test methods. Shall possess the ability to effectively speak and present technical information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS: Capable of performing all calculations required for the management and operations of the inspection and laboratory businesses. Able to read, understand and analyze statistical analysis. 3
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to apply common-sense understanding to complex situations and able to prepare and/or follow instructions in written, oral, or diagrammatic form.
CERTIFICATES, REGISTRATIONS, AND LICENSES: Valid driver’s license required. Lean Six Sigma, Project Management, and/or other continuous improvement certifications desirable.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to walk; sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds with proper tools. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works near moving mechanical parts and with explosive material and can be regularly exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The employee is occasionally exposed to risk of radiation. When required, the proper personal protective equipment shall be used, accordingly. The noise level in the work environment is usually low to moderate. The employee shall be available on short notice to travel to any Bureau Veritas office or laboratory in the process of providing project or business support. The travel related to work shall be dependent upon Bureau Veritas’s business requirements. Estimated travel 25-50%.
At Bureau Veritas, we are dedicated to ensuring our employees receive fair and competitive pay, accompanied by comprehensive health and wellness benefits.
Here's a breakdown of what we provide:
Base Pay is adjusted based on job-related knowledge, skills, experience, and market location.
Our Health and Welfare Benefits are designed to meet your needs, eligible on your first day of employment:
Medical, Dental, and Vision coverage
Company-matched Retirement plan
Generous Paid Time Off and Company Holidays
Life Insurance and AD&D coverage
Paid Parental Leave Up to 10 Weeks for Pregnancy
Short-Term Disability (STD) and Long-Term Disability (LTD)
Tuition Assistance, along with optional life and pet insurance
Access to Corporate Discounts
This information is transparently provided in adherence to several state and local Equal Pay and Pay Transparency Laws, with our base pay determined by market location.
Join us at Bureau Veritas, where your well-being and professional growth are our top priorities.
