What are the responsibilities and job description for the Dual-Role Medical Assistant position at Burbank Urgent Care?
Burbank Urgent Care is a high-acuity urgent care facility committed to providing compassionate, efficient, and high-quality patient care. This Medical Assistant position is dual-role position designed to support both clinical and front office operations. This position was intentionally created as the first step in the clinic's transition to a flexible staffing model. Medical Assistants are expected to support both clinical and registration functions as operational needs require. Duties are generally based on patient volume and clinic needs.
Requirements:Essential Clinic Functions
- Prepare patients for examinations.
- Obtain/document vital signs, and patient history.
- Assist providers during examinations and procedures.
- Administer medications/injections within scope.
- Perform EKGs, venipuncture, rapid testing, specimen collection, and point-of-care testing.
- Perform wound care, splinting and delegate procedures.
- Maintain exam rooms, supplies and sterilization and infection control.
- Document accurately in the EMR and maintain HIPAA compliance.
Essential Front Office Functions
- Register patients and verify demographics.
- Collect insurance information and copayments.
- Answer telephones and schedule appointments.
- Scan/upload documents
- Assist with insurance verification
- Provide registration coverage during lunches, breaks, absences, staffing shortages and periods of high patient volume.
Essential Behavioral Expectations
Initiative: Recognize operational needs and proactively assist without waiting for specific direction.
Teamwork: Work collaboratively, support coworkers, accept reassignment of duties and contribute to efficient workflow.
Customer Service: Demonstrate compassion, empathy, professionalism, and effective communication with every patient, including difficult or upset patient.
Professionalism: Accept coaching, maintain confidentiality, follow clinic policies and represent the clinic professionally.
Flexibility: Transition between clinical and front office duties based upon operational needs.
Performance Expectations:
Employees are expected to consistently perform all essential job functions, demonstrate initiative, provide excellent customer service, maintain professionalism, support coworkers, adapt to changing operational priorities, maintain satisfactory attendance and punctuality, and follow all clinic policies.