Sales Support Specialist

McCue, a division of Bunzl, is seeking a Sales Support Specialist to support sales operations and deliver excellent customer service to key accounts and General Contractors. This role serves as a primary point of contact for customer inquiries, assists with quotes and orders, and coordinates with internal teams to ensure timely responses and solutions. The position also maintains CRM records, supports account management activities, and helps strengthen customer relationships while identifying opportunities to support sales growth.

The Sales Support Specialist is responsible for performing and coordinating the day-to-day operational activities required to maintain service excellence for established accounts while promoting strong relationships with both existing and new clients. This individual ensures that all functions are completed in a timely and courteous manner, including handling and routing sales inquiries, supporting account management, maintaining account information, and assisting with sales prospecting.

This role functions as a liaison between Sales and other departments within the company to address customer needs and ensure a high level of service in all interactions with internal and external customers.

Responsibilities:

• Demonstrate outstanding customer service to ensure an “easy to do business with” customer experience
• Provide general account, clerical, and sales support functions including order processing, return authorizations, client configurations, customer service, and reporting
• Produce accurate, high-quality work while making efficient use of time and resources
• Anticipate potential issues and recommend solutions
• Respond to or redirect inquiries from distributors, end-users, and manufacturers’ representatives
• Work with manufacturers’ representatives to promote new and innovative products
• Accurately answer questions regarding products and their applications
• Identify “Good, Better, Best” product alternatives across product categories
• Work independently or collaboratively with other departments to ensure goals and objectives are met
• Maintain strong working relationships with team members through regular communication and feedback
• Apply and support new work processes that improve team efficiency
• Serve as an on-site E-Commerce and Intranet resource
• Perform other duties as assigned
  
  

Requirements:

• High school diploma or GED equivalent required
• Bachelor’s degree preferred
• Previous client interaction and distribution experience is a plus
• Ability to provide superior customer service to both internal and external clients
• Strong problem-solving and analytical skills with the ability to recommend solutions and resolve issues
• Ability to work effectively both independently and within a team environment
• Strong organizational and time-management skills with attention to detail
• Sales and goal-oriented mindset
• Proficiency in Microsoft Office and the ability to learn new software and technologies
• Ability to follow established procedures while also identifying creative alternatives when appropriate
• Excellent verbal and written communication skills
• Ability to analyze information and determine appropriate actions based on prior experience
  
  

The rate for this position is $26/hour based on candidate experience, education & geography.

The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match
• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.
  
  

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities