🚀 Founding Customer Success Manager | NYC (Onsite)

Ready to join an AI-first startup that's scaling fast?

We're hiring a Customer Success Manager to own the onboarding experience for new customers from contract signature through successful go-live. This is an opportunity to be one of the first Customer Success hires at a high-growth startup where you'll help build the onboarding function from the ground up.

• Own the end-to-end onboarding journey for SMB customers
• Lead kickoff calls, implementation, training, and successful launches
• Build scalable onboarding playbooks using AI tools like ChatGPT, Claude, and Notion AI
• Monitor customer health and proactively remove onboarding blockers
• Turn customer feedback into actionable product insights
• Create onboarding guides, videos, templates, and documentation
• Partner closely with Product and Engineering to improve the customer experience
• Help shape the future of Customer Success at a fast-growing startup

• 1–3 years of Customer Success, Onboarding, or Implementation experience in SaaS
• Experience at a seed to Series B startup preferred
• Strong customer onboarding and project management skills
• Comfortable managing a high-volume SMB customer portfolio
• Daily user of AI tools (ChatGPT, Claude, Notion AI, etc.) to improve productivity
• Excellent communication and relationship-building skills
• High ownership mindset—you enjoy building processes, not just following them

• Hospitality, PropTech, or Property Management experience
• Experience creating customer documentation or enablement content
• Passion for startups and fast-paced environments

• $100,000–$130,000 base salary
• Competitive equity package
• Opportunity to build a foundational Customer Success function
• Work alongside an AI-first team using modern tools every day
• Join a company experiencing exceptional growth with strong product-market fit



📍 New York City

🏢 5 days/week onsite

Please note: Candidates must already be authorized to work in the U.S. Sponsorship is not available.

• If you're excited by startups, love helping customers succeed, and want to build something from the ground up, we'd love to hear from you.