Customer Support / Helpdesk Technician

About the Role

Do you enjoy solving problems, helping people, and being the go-to tech resource for users? Join BBITS as a Customer Support / Helpdesk Technician providing Tier I support across Florida. You’ll play a key role in troubleshooting hardware, software, and connectivity issues while maintaining excellent customer service and compliance with public-sector IT standards.

Key Responsibilities

• Provide first-line technical support for end users across statewide agencies.
• Troubleshoot and resolve issues with desktops, laptops, software, and peripherals.
• Manage support tickets, ensuring timely and documented resolution.
• Escalate complex issues to Tier II/III teams as needed.
• Maintain compliance with all Florida IT and security standards.
• Communicate clearly and professionally with non-technical users.

Minimum Qualifications

• Associate degree in Computer Science, IT, or related field (or equivalent experience).
• 2 years in IT support or helpdesk environments handling end-user requests.
• Experience with Windows 10/11, macOS, and remote support tools.
• Familiarity with ticketing systems (ServiceNow, Jira, or similar).
• Strong communication and customer service skills.
• Must pass local and state background checks and drug screening.

Preferred: CompTIA A , Network , or Microsoft MCP/MCSA; experience with MDM, asset tracking, and Active Directory account management.

Employment & Compliance Notice

Bumblebee IT Services is an Equal Opportunity Employer dedicated to diversity, equity, and inclusion.

Employment offers are contingent upon successful completion of all required screenings for work with state or public-sector clients.

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person

Salary : $30 - $35