What are the responsibilities and job description for the FedEx Ground Manager BC position at Bulldog Management Corporation?
Qualified applicants MUST meet the following criteria:
- Prior experience in the role of BC with a FedEx Ground ISP and/or FedEx Ground Manager ground preferred
- DRO knowledge is a MUST!
- Ground Cloud knowledge is a MUST!
- Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
- Exhibit professionalism when leading and coaching the team
- Dispatching 10-22 routes daily.
- Employee time management including workforce planning, vacation, and time off
- Maintaining a fleet of vehicles including scheduling oil changes and other frequent maintenance with assistance from the owner
- Manage DRO and route planning.
- Perform above tasks on a six-day workweek
- Complete monthly maintenance logs for FedEx
- Take calls from drivers needing assistance
- Schedule employees to maximize package count and ensure new Drivers get training routes.
- Work a flexible schedule, including weekends, holidays, and during inclement weather
- Make your team feel valued and welcome through employee engagement
- Make roster adjustments as needed
- Facilitate ISP and Station communication during load out
- Track and report missing packages or delayed routes
- Communicating standard work and safety tips throughout the day
- Terminal troubleshooting
- On-road support and Lockout and towing coordination
- Rescue coordination & Track rescues
- Training new drivers and coordinating ride along
- DOT & safety compliance
- Staffing and employment screening
- Handle all Station paperwork
- Attend station meetings
- Fulfills duties as driver when needed to ensure daily local service success
- Must be on call
- Investigates, resolves and/or escalates customer service issues, as appropriate
- Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with policies, procedures and other training requirements.
- Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive, professional manner
REQUIREMENTS
Hiring for an Independent Service Provider that contracts with FedEx Ground to deliver and pick up packages. We are now accepting applications for a Business Contact (BC) management position to oversee 15-25 drivers daily in the service area.