What are the responsibilities and job description for the Customer Success Manager, Mission Critical position at Buildots?
About Buildots
Buildots is transforming construction management. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years — until now.
Backed by leading VCs and deployed on hundreds of projects across North America, Europe, and the Middle East, Buildots enables a game-changing, performance-driven approach. Our customers include top global contractors, consultants, and owners – Intel, JE Dunn, Ledcor and CBRE, to name a few.
With over $160M raised and major expansion planned for 2026, this is a unique opportunity to join a fast-scaling company reshaping one of the world’s largest industries.
About the Role
The position is responsible for overseeing the deployment and day-to-day success of Buildots on a major client project. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance.
Key Responsibilities:
- Lead the relationship, implementation, and success of one of Buildots’ largest clients.
- Responsible for the smooth operations of the project and primary point of contact for the entire project team.
- Continuously work to identify ways to maximize the platform's value for the clients, and map unique needs critical to making Buildots the focal point of their processes.
- Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
- Understand the complexities and work with our internal project managers to best configure the system to support these projects.
- Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome, and in turn, continually looking to improve the way we operate
- Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
Requirements:
- Background of at least 5 years in Civil engineering /construction project management
- Passionate about construction and believe in the impact that using advanced technologies could bring to the construction industry.
- Proactive and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand
- Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action
- People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries, and cultures in person, over the phone or on video calls to deliver complex messages.
- Great analytical and technical skills
- Experience as a VDC Manager in construction projects - Advantage
- Good vibes and a sense of humor – a must-have!
- You must be located in or near Dallas and be able to visit the project site 4 days a week
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Salary : $13
