Customer Service Representative

At BMD, we are more than a building materials distributor — we are a longstanding, relationship-driven company built on service, integrity, and ownership. For more than 80 years, BMD has served customers and communities with the strength of a company that is 100% employee-owned through our Employee Stock Ownership Plan (ESOP). That means when you join BMD, you are not just taking a job — you are becoming an employee-owner with a direct stake in our shared success. Our employee-owned culture sets us apart.

We are seeking a dependable, customer-focused Customer Service Representative to join our employee-owned Eureka team. Reporting to the DC Manager, this role serves as a primary point of contact for customers by receiving and processing orders, supporting sales efforts, resolving issues, and helping ensure a smooth and accurate order-to-delivery experience.

If you enjoy a fast-paced environment, take pride in accuracy, and thrive on helping customers, this is an excellent opportunity to grow your career with a respected, employee-owned leader in the building materials industry.

What You’ll Do

• Provide friendly, professional service when receiving all customer calls
• Remain logged into the phone system for 90% of the workday and answer calls before the third ring
• Give appropriate attention and support to key account holders
• Enter telephone, email, and faxed orders into the company database accurately and efficiently
• Follow up on open orders as needed
• Maintain strong working relationships with Outside Sales Representatives by communicating pricing and other requested information
• Resolve purchasing and delivery discrepancies and recommend appropriate corrective action
• Create quotes in AS400 and distribute them to customers and/or Outside Sales Representatives
• Process shipped-less-than-ordered and pre-invoice audit reports
• Help move slow-moving inventory specials (SDO)
• Audit handler order status to ensure there are no status 10 or 00 orders at day’s end
• Create inventory hold tags
• Prepare requests for credit/debit memos for review by the Branch Manager or DC Manager
• Stay current on product knowledge and updates
• Make scripted outbound calls to customers regarding product information and updates
• Submit IT work orders through Community Manager for computer-related issues
• Attend product training meetings before or after regular work hours as needed
• Perform other duties as assigned by the Branch Manager or DC Manager
• Assist with operational administrative tasks, including will-call paperwork and occasional inventory checks
• Provide cross-departmental and cross-location support to coordinate internal material transfers for customer orders
• Support entry-level purchasing needs for customer special orders

What We’re Looking For:

Education & Experience

• High school diploma or equivalent required
• Building materials and customer service experience preferred
• Equivalent experience may be considered; 5 years of relevant experience is preferred

Skills & Abilities

• Proficiency with Microsoft Windows and comfort using databases and spreadsheet applications
• Strong written and verbal communication skills with a professional, customer-friendly approach
• Solid math skills, including the ability to work with fractions and decimals
• Understanding of business concepts such as cost, margin, and profitability
• Strong attention to detail, time management, and problem-solving skills
• Ability to multitask, exercise sound judgment, and meet deadlines in a busy environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.