What are the responsibilities and job description for the Customer Service Representative position at AttaBoy Plumbing?
Job Title: Customer Service Representative
We're searching for a customer service representative with a can-do attitude and a sunny disposition to become the heartbeat of our thriving plumbing company! You're not just a problem-solver; you're a problem-preventer who brings a touch of sunshine to our daily operations, keeping us organized, on track, and customers grinning from ear to ear. Whether you're streamlining administrative systems, scheduling service calls, or being the go-to for office inquiries, your efforts will help us maintain our happy, productive workplace culture.
Responsibilities:
- Scheduling appointments and routing our skilled plumbers to their next job.
- Managing the dispatch board with precision and enthusiasm.
- Be the friendly voice of the company, assisting customers with website/Google lead forms.
- Serve as the first point of contact for customers, exuding positivity and solutions.
Qualifications:
- Excellent communication and leadership abilities.
- Energetic and professional with a customer-first mindset.
- Solid organizational skills and the ability to multitask effectively.
- Proficient in using computer software and technology for day-to-day duties.
What We Offer:
- Competitive pay and benefits package.
- A role within a company that values work-life balance and employee well-being.
- Opportunities for professional growth and development within a supportive team environment.