What are the responsibilities and job description for the Retail Sales and Customer Service Associate position at Builders Surplus Inc?
Summary: Provides every customer with courteous, friendly and efficient service. Engages customers by greeting them and offering assistance with products. Resolves customer issues or brings issues to the attention of a manager if necessary. Maintains work area in a safe, clean and orderly manner.
Minimum Qualifications:
- PointofSale System experience
- Customer Service experience, specifically in a building material environment
- Proficient in Microsoft PowerPoint, Word & Excel
- Some data entry and typing skills
- Ability to operate standard office equipment, such as personal computer, printer, fax, copier and scanner
- Knowledge of customer service principles and practices
- Ability to work Saturdays
Physical Qualifications:
- Must be able to stand for extend periods of time
- Must be able to reach and crouch if necessary
Job Specific Accountabilities
- Greet customers in professional and courteous manner
- Answer incoming calls from customers
- Cashing out customers through the PointofSale System
- Providing customers with accurate knowledge of the products displayed
- Contacting customers when their orders have arrived
- Maintain a rapport with customers throughout the transaction and beyond
- Receive deliveries, check contents and store in appropriate areas
- Maintain office and parts equipment/fixtures in clean and good working condition, and report damage and malfunctions to store manager
- Resolve customer complaints or concerns and report to store manager
- Maintain a clean, neat, orderly and functional work rea at all times
About Builders Surplus Inc
Builders Surplus is looking for hardworking and dedicated individuals to join our team. Would you like to help our company reach its’ goals and continue to grow? With DIY home improvement stores located in Rhode Island, Massachusetts, and Connecticut, Builders Surplus offers and encourages a variety of career opportunities for advancement within the company.Salary : $17