Order Processor

Job Title: Cabinet Order Processor
Location: Houston, TX
Department: Cabinets – Customer Operations
Reports To: Customer Operations Supervisor
FLSA Status: Non-Exempt
Job Type: Full-Time
Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Role Summary

The Cabinet Order Processor is responsible for accurately entering, reviewing, and maintaining cabinet orders throughout the production cycle. This role supports the full order management process, from initial input to release, by collaborating closely with sales, design, and production teams. Precision and timeliness are critical to ensuring customer satisfaction, installation success, and reduced rework.

Success in this role is measured by consistent performance in order processing volume, accuracy, timeliness, and the prevention of escaped defects.

Key Responsibilities

Order Processing & Data Entry

• Enter cabinet orders into the ERP system with precise specifications, SKUs, and notes.
• Review builder selections, floorplans, and customer design packets for completeness and accuracy.
• Process order changes promptly based on field revisions, customer updates, or design modifications.

Scheduling & Coordination

• Coordinate the release of orders to production according to project timelines.
• Communicate order discrepancies or any required actions to Customer Specialists and Designers.
• Escalate any issues or missing information that may delay order processing or prevent meeting builder-requested delivery dates.
• Ensure all required documentation and approvals are completed before releasing orders.

Accuracy & Performance Monitoring

• Identify opportunities to improve order accuracy and efficiency throughout the processing workflow.
• Recommend process changes or additional checkpoints to reduce escaped defects and rework.
• Collaborate with Customer Operations leadership to enhance documentation, validation, and handoff procedures.
• Support standardization efforts to ensure consistent order entry practices across all projects and team members.

Key Performance Indicators (KPIs)

• Order Processing Volume – Total number of cabinet orders accurately entered and completed within the reporting period.
• Order Review Volume – Total number of cabinet orders reviewed or checked for accuracy prior to release.
• Order Processing First-Pass Yield (FPY) – Percentage of orders processed correctly on the first submission without errors or rework.
• Escaped Defect Rate – Percentage of errors that pass through the order review process and are discovered downstream (e.g., in production or installation).
• On-Time Order Processing – Percentage of orders processed and released according to the established schedule.

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred
• 2 years of experience in administrative or customer service roles, preferably in the cabinet or construction industry
• Knowledge of cabinetry materials, SKUs, and layouts is highly preferred
• Proficiency with order entry software, ERP systems, and Excel
• Strong written and verbal communication skills
• Detail-oriented and able to meet tight deadlines in a fast-paced setting

Core Competencies

• Attention to Detail
• Organizational Discipline
• Communication and Collaboration
• Problem Solving
• Time Management
• Accountability
• Process Improvement Mindset

Physical Requirements

• Prolonged periods sitting at a desk working on a computer
• Visual ability to read blueprints, cabinet drawings, and technical specs
• Occasional lifting of product binders, sample materials, or documents (up to 20 lbs)
• Standard office environment with intermittent visits to warehouse or production floor

EEO Statement

Builder’s Choice, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.