Apprentice IT Helpdesk - Regulated Environment

Earn While You Learn | Paid Training | No Experience Pathway into IT

Looking to start a career in IT without taking on student debt? This 1-year Registered Apprenticeship gives you hands-on experience, paid technical training, and industry-recognized certifications while working in a professional IT environment.

This role supports end users in a regulated environment, building real-world skills in troubleshooting, systems support, and cybersecurity awareness.

• Provide technical support (in-person, phone, remote) for hardware, software, and network issues
• Manage support tickets, documentation, and escalation processes
• Install and maintain systems, devices, and software
• Support endpoints (printers, VoIP, security tools, patching)
• Assist with basic systems administration (Active Directory, Microsoft 365, backups)
• Troubleshoot basic network issues (IP, DNS, DHCP, VLANs)
• Follow security and compliance standards (FDIC/FFIEC)

• Starting Wage: $20/hr → up to $26/hr within 1 year
• Paid technical training (~$3,500 value)
• Industry certifications: CompTIA A , Network , Tech , HDI CSR
• 144 hours of structured instruction 2,000 hours hands-on experience
• Direct mentorship career pathway into systems, network, or cybersecurity roles

• Get paid from day one
• Learn by doing, not just studying
• Avoid student debt
• Build experience employers actually want

• Interest in IT or technology careers
• Strong customer service mindset
• Basic computer proficiency (Microsoft, general troubleshooting)
• Willingness to learn and grow in a structured program

Build A Pro Foundation supports recruitment, training, and placement. Final hiring decisions and employment are with the employer.