What are the responsibilities and job description for the IT Helpdesk Technician (STF3257) position at Hutchinson Community College?
RESPONSIBILITIES:
Provide technical support to HutchCC students, faculty, and staff. Junior and Senior designations will be applied to the job title where appropriate to skill level and experience.
Essential:
- Enter and update tickets in the ITS support call processing
- Act as part of the ITS support
- Help maintain HutchCC information
- Arrive on time for work, attend work regularly, and successfully perform the responsibilities of the position.
- Comply with HutchCC policies, procedures, and practices.
Secondary:
- Perform other responsibilities as assigned by the Technical Support Manger.
QUALIFICATIONS:
- Strong customer service and communication skills
- Information technology support experience
- Phone support experience and troubleshooting skills are
- Energetic, self-motivated personality is
- Experience with a variety of web browsers
- Preference given to applicants with Windows, Mac, and OpenVMS
- Physical activities will include lifting up to 50 pounds, walking, bending, stooping, reaching, pushing/pulling, carrying, etc.; visual acuity to view a computer terminal; use appropriate judgment and apply tact and courtesy in difficult situations; ability to understand words and respond effectively and appropriately. Heavy, indoor/outdoor work environment.
- Mental requirements include the ability to learn and comprehend basic instructions about the position.
- Physical and mental qualifications must be performed with or without a reasonable accommodation.
- The qualifications listed are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform the duties.
HOURLY WAGE and STATUS:
The hourly rate of pay is commensurate with qualifications as determined by HutchCC administration. This full-time support staff position is 12 months annual, benefit eligible, at-will, and non-exempt.
APPLICATION: {Emergency Status}
To apply for this position through BambooHR, please visit www.hutchcc.edu
If you have questions regarding this position, please submit an email with your questions to hrinfo@hutchcc.edu
HUTCHINSON COMMUNITY COLLEGE IS AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION EMPLOYER
To view the HutchCC Non-Discrimination Notice, please visit www.hutchcc.edu
HutchCC reserves the right to revise or change job responsibilities as the need occurs. This position announcement does not constitute a written or implied contract of employment; rather, it is a clarification of the responsibilities of the position. This job description may be changed at any time by the HutchCC administration.