What are the responsibilities and job description for the Sales Associate position at Build-a-Bear at Mall of America?
Description
Bear Builder associates are fun, easy-going, team-oriented individuals who engage with guests, to create a unique and memorable experience.
Responsibilities:
Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience
Actively engage with guests demonstrating genuine enthusiasm for our brand
Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience
Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests
Strong team commitment; be dependable, engaged, and helpful
Required Qualifications:
High school diploma or GED equivalent
Preferred Qualifications:
Associate’s (or higher) degree in business, management, or a related field
Behavioral Traits for Success:
Possesses a “How Can I Help” attitude
Enjoys meeting and interacting with new people
Dependable and flexible
Models personal and professional integrity
Naturally warm and fun-loving
Ability to remain calm under challenging circumstances
Working Environment:
Active retail store leadership requires the ability to sit, stand, and move around for duration of shift
Work environments include indoor/outdoor malls, strip centers, and other retail locations
Lift > 25 pounds
Your Performance Will Be Measured On:
Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following.
Decision-making, judgment, and execution
Ability to create an Experience First culture for guests and associates
Achievement of assigned goals
Consistent execution of operational standards
Stakeholder feedback
This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.
Benefits:
Build-A-Bear Workshop® is committed to being a fun place to work and visit! We care about the health and well-being and long-term financial security of our associates and their families. With that in mind, we constantly strive to provide our associates with comprehensive benefits that are competitive and meaningful in the specialty retail marketplace. Please visit www.buildabear.com/brand-about-careers-benefits.html for a list of full benefits that are offered to our employees.
Associates also have the ability to earn a monthly bonus based off their stores sales results vs. plans.