Social Care Network Navigator

Description

Job Summary:

Responsible for conducting screenings related to social determinants of health (SDH) and providing individualized navigation support to connect community members to resources and services under the 1115 Waiver / Social Care Network.

Supports Buffalo Urban League’s (BUL) role within WNYICC, helping remove barriers, enhancing access to care, and promoting self-sufficiency for individuals and families.

Qualifications

Key Responsibilities:

• Conduct empathetic & culturally competent screenings for health-related social needs (HRSNs), in person, virtually, or by phone.
• Take referrals, follow up, verify eligibility, do intake documentation.
• Triage and route referrals to appropriate community-based organizations or providers.
• Maintain accurate and timely documentation of screenings, referrals, client interactions, and outcomes using the WNYICC IT / data platform.
• Provide follow-up support to ensure clients are connected to services, assist through the service enrollment or application process, adapt if there are barriers.
• Outreach & Community Engagement—informing the public about BUL programs, the waiver and eligibility.
• Sometimes travel within the region (Erie County and other parts of WNY) for community events, home or field visits.

Qualifications:

Required:

• Associate degree in related field plus 2 years’ experience, or a Bachelor’s with at least       some experience in human services / case management / resource navigation.
• Experience in case management, service coordination, or resource navigation.
• Ability to communicate well (written, verbal); comfortable with diverse populations.
• Administrative/documentation skills; attention to detail.
• Reliable transportation and flexibility to work outside normal office settings when needed.
• Ability to work evenings or weekends as needed.

Salary : $23 - $25