Housing Social Care Navigator

Job Title: Housing Social Care Navigator

Position Status: Full-Time

Position Classification: Non- Exempt

Remote: No

Department: Integrated CareOutreach

Immediate Supervisor: Integrated CareOutreach Coordinator

Salary: $50,000/annually

Job Summary:

This position will support the BFNC's role in the Social Care Network by focusing on delivering enhanced housing services to eligible Medicaid Members. This position will serve Medicaid Members with an identified housing social care need. The Housing Social Care Navigator will provide enhanced housing services including Housing Navigation. Depending on eligibility and need, Members may be referred to Social Care Network programs or to other local, state, and federal programs. The Housing Social Care Navigator will collaborate with other BFNC staff, and community organizations. This position will also engage with other Social Care Network providers as well as the Social Care Network regional lead organization, WNYICC.

Supervisory Duties:

This position has no supervisory duties.

Essential functions: Percent of time:

Enhanced Housing and Social Care Services 60%

• Receive Medicaid Member referrals or direct inquiries, establishing connection and rapport with clientele. Within the framework of the Social Care Network, gain an understanding of client needs and how to support them, depending on eligibility and services available.
• Conduct social care screenings of Medicaid Members using the standardized screening tool. Record results of the screening in the Social Care Network data platform.
• Conduct eligibility assessments of Medicaid Members to determine if they qualify for enhanced services through the Social Care Network. Eligibility assessment may include gathering information from the Medicaid Member, from Medicaid Managed Care Organizations, from healthcare providers, or from other sources.
• Provide services to qualified Medicaid Members in the following categories: Housing Transition and Navigation Services.
• Navigate individuals who are not eligible for enhanced services to non-Social Care Network services(existing local, state, and federal programs and services) as appropriate.
• Throughout the screening and navigation process, serve as a helpful, supportive, and nonjudgmental resource for Medicaid Members
• Create, update, and maintain Member Care Plans for individuals supported by the Social Care Network.
Assist in implementation of anonymous, unbiased follow-up survey for clients.

Social Care Network Participation 20%

• Become familiar with the Social Care Network program and the available enhanced service types related to housing, food and nutrition, transportation, and care management. Become comfortable with the Social Care Network operations manual, fee schedule, and other guidance documents to ensure appropriate service delivery.
• Gain an understanding of the local and regional service providers that are participating in the Social Care Network, especially those serving Tompkins County. Develop connections with providers to be able to provide accurate and unbiased information to Medicaid Members. Participate in local or regional Social Care Network events as appropriate.
• Conduct outreach or share information about the agency and Social Care Network to help encourage Medicaid Member participation.

Data Management/Administrative 15%

• Participate in Social Care Network training through the regional Social Care Network lead organization.
• Participate in BFNC required trainings.
• Thoroughly log all client interactions in systems as required.
• Keep accurate and complete work files, including records, documentation, and other materials. Maintain organized records of client interactions, referrals provided, and follow-up activities.
• Track progress toward completion of project deliverables as defined by funding contracts.

Any other job responsibilities directly assigned to you by your supervisor. 5%

Education:

High School degree or equivalent with 1 plus year experience working in a customer service role.

Required Skills/Abilities:

• Valid NYS Driver's license with evidence of good driving record
• Strong verbal communication skills and comfort with communicating in person and by phone, email, text message, and other mediums.
• Ability to keep written case notes and submit required documentation.
• Attention to detail and ability to understand and follow complex program guidelines and requirements.
• Comfort with computers and web-based systems. Familiarity with databases, Microsoft Office, and Google Apps a plus.
• Knowledge of (preferred) or interest in learning the human services network in Erie County and regionally.
• Self-directed and able to work well independently as well as part of a team.
• Creative thinking, sharing ideas that will help ensure project success.
• Demonstration of a helpful, positive, and nonjudgmental approach, showing respect and fairness for each client and for all stakeholders.
• Positive attitude with motivation to provide interactive and compassionate experience to those in our programs.
• Must exhibit a passion for BFNC's vision, mission and values and act as a role model
• Must be able to work sensitively and effectively with individuals of diverse educational, socioeconomic, and cultural backgrounds.

Ergonomics:

Sitting, standing, stooping, bending, standard lifting up to 25 pounds, carrying, repetitive movements. Ability to operate and repair machines; prolonged periods of standing, walking, bending, and stretching. Must be able to access and navigate the site and go up and down stairs. All the ergonomic requirements must be performed without significant risk of injury to oneself or others or otherwise demonstrated or explain how one can perform essential functions of the position listed above with or without accommodations.

Workplace Conditions Disclaimer Employees in this role may be required to visit environments where exposure to pests (including bed bugs, insects, or rodents), unsanitary conditions, secondhand smoke, or communicable health concerns may occur. The organization provides training, protective equipment, and safety protocols to minimize risks and ensure a safe working environment.

The job specifications cited in this Job Description are not to be interpreted as a complete list of all the qualifications and performance expectations needed to perform this job adequately. Management reserves the right to modify duties as necessary. At its discretion, management can add, drop, or change this job's duties, responsibilities, and expectations at any time.

This job description does not constitute an offer of employment, continuous employment, or an employment contract.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position BFNC is an EEO employer.

This job description does not constitute an offer of employment, continuous employment, or an employment contract.