What are the responsibilities and job description for the IT Specialist position at Buffalo Run Casino & Resort?
Description
Summary of Duties:
Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment. Adhere to all work rules, policies & procedures, and safety standards.
Purpose of Position:
Provide all levels of systems support to staff. Install computer software and support day-to-day administrative tasks at casino, hotel, golf course, and all tribal satellite locations. Perform routine maintenance on servers and network hardware.
Knowledge, Skills, and Abilities:
- Provide network systems support to the Casino staff.
- Assist in deploying, installing, and operating, automated data processing and telecommunications systems during training, exercises, and management operations.
- Provide technical support to assist the Casino staff with computer problems.
- Perform tech-level functions, installation of software, virus patches, upgrades, and other daily maintenance procedures.
- Provide hands-on system tech support, system maintenance, training, exercises, and operations support of all servers. These include Windows servers, SQL databases, internet web servers, and associated applications.
- Configure, Update, and Manage Servers in a Virtual Environment.
- Support the operation and maintenance of Switches, Firewalls, VLANs, and other Network Technologies.
- Assist in the performance of basic day-to-day system administration tasks.
- Assist in the management of the installation of new software releases, system upgrades, evaluation and installation of patches, and resolution of software-related issues.
- Perform system backups and recovery.
- Provide general troubleshooting on network systems.
- Maintain data files and monitor system configuration to ensure data integrity.
- Performs all duties in accordance with prescribed casino internal control policies and practices.
- Providing the highest level of Customer Service to all internal and external guests.
- Performs other duties as assigned.
Requirements
Education/Qualifications:
- Demonstrated experience in installing, troubleshooting, maintaining, and upgrading MS Windows operating systems.
- Experience in multiple PC hardware platforms and supporting MS Office products.
- Provide network-level maintenance and troubleshooting in a business environment.
- High School Diploma with two (2) years of related experience.
- A , Net , Security and CCNA Certifications are a plus.
Licensing:
- Must be able to obtain and maintain the required Gaming License.
Work Requirements:
Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.
Acknowledgment:
I have read and understand the above job description. This job description is intended to describe the general nature and level of work being performed and is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position, and satisfy the expectation for regular attendance.