Hotel Supervisor

Description

Summary of Duties:

Perform quality work within deadlines with or without direct   supervision. Interact professionally with other team members, guests, and vendors.   Work effectively as a team contributor on all assignments. Work independently   while understanding the necessity for communicating and coordinating work   efforts with other team members and organizations. Maintain strict   privileged, proprietary, guest, and employer confidentiality during and   beyond the term of my employment. Adhere to all work rules, policies & procedures, and safety   standards.

Position Purpose:

To facilitate and manage the housekeeping and laundry team to   maintain the guest rooms and public areas of this facility in accordance with   hotel standards and reflecting the high expectations of our guests and   patrons, and to provide courteous and efficient hospitality experience to   guests. 

Knowledge, Skills, and Abilities:

· Maintain inventory of chemicals and cleaning supplies. 

· Maintain inventory of all guest room supplies, towels, and   linens. 

· Maintain all inventory expenses and staffing levels within   budgetary guidelines. 

· Inspect all rooms after cleaning, correct any minor issues   before relaying problems to the Housekeeping Attendant. 

· Send Housekeeping Attendant back into rooms with major or   recurring cleaning issues and re-inspect the room after corrections have been   made. 

· Bring all lost and found items to the housekeeping office for   logging and storage. 

· Be knowledgeable of emergency procedures. 

· Answer incoming calls courteously and efficiently and respond   to guest requests and questions. 

· Check guests in and out and make future reservations and make   notes in the computer database. 

· Post and rebate room tax and other miscellaneous charges to   guest accounts. 

· Administer hotel guest payment policies. 

· Be knowledgeable of all promotional rates. 

· Maintain daily inventory of available rooms. 

· Notify maintenance or housekeeping of all reported problems. 

· Maintain hotel key security system and safety deposit boxes. 

· Report all lost and found items and inquiries to the Hotel   Manager. 

· Open and close shifts and make cash drops. 

· Ensure all cash, credit cards, and change funds are balanced   throughout the shift.

· Communicate all guest suggestions or complaints to the Front   House Manager. 

· Monitor guest needs and check for guest satisfaction as   required. 

· Maintain a clean and organized work area. 

· Become familiar with casino events and promotions to   accurately inform guests. 

· Accept payment and operate point of sale system. 

· Answer incoming calls courteously and efficiently and respond   to guest requests and questions. 

· Check guests in and out and make future reservations and make   notes in the computer database. 

· Post rand rebate room tax and other miscellaneous charges to   guest accounts. 

· Maintain daily inventory of available rooms.

· Maintain hotel key security system and safety deposit boxes. 

· Open and close shifts and make cash drops. 

· Ensure all chase, credit cards, and change funds are balanced   throughout the shift. 

· Obtain and maintain a gaming license. 

· Comply with Title 31 requirements. 

· Perform other duties as assigned.

Education/Qualifications:

· Prior Front desk experience is preferred. 

· Must be at least 18 years old. 

· Requires a high school diploma or equivalent. 

Work Requirements:

· Must be able to obtain and maintain the required Gaming   License

Acknowledgement:

I have read and understand the above job description. This job   description is intended to describe the general nature and level of work   being performed and not intended to be construed as an exhaustive list of all   responsibilities, duties, and skills required. I assert that I am able to   perform the essential duties, meet the physical requirements of this   position, and satisfy the expectation for regular attendance.