What are the responsibilities and job description for the Dispatch & Service Coordinator position at Buffalo Materials Handling?
Job Overview
The Dispatch & Service Cordinator is responsible for coordinating service operations, preventive maintenance (PM) programs, and shop workflow to ensure efficient scheduling, timely customer service, and effective utilization of technicians. This position serves as a key liaison between customers, technicians, and internal departments while maintaining accurate service records and supporting the daily operations of the Service Department.
Duties
- Schedule and dispatch shop and field service work orders
- Coordinate technician schedules and assign service calls
- Contact customers to schedule service work and preventive maintenance visits
- Open and manage service work orders
- Monitor incoming service requests from customers, fleet accounts, and national accounts
- Handle incoming equipment, ensuring proper documentation and communication with the appropriate personnel
- Coordinate all preventive maintenance activities, including scheduling, dispatching, tracking completion, and maintaining related records.
- Run monthly preventive maintenance reports and maintain PM performance data
- Maintain service and maintenance tracking spreadsheets and customer contact records
- Answer and assist with Service Department phone calls and customer inquiries
- Provide administrative support to the Service Department and serve as a backup to the Dispatch Manager when required
- Communicate effectively with customers, technicians, and internal departments regarding service schedules, updates, and job status.
Qualifications
- High School diploma or equivalent required
- Previous dispatching, scheduling, service coordination, or customer service experience preferred
- Strong organizational, multitasking, and time-management skills
- Excellent verbal and written communications skills
- Proficiency with Microsoft Office and service management software
- Ability to prioritize workload and work effectively in a fast paced environment
- Strong attention to detail and problem solving abilities
- Ability to maintain professionalism and provide exceptional customer service.
Pay: $21.00 - $23.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $21 - $23