What are the responsibilities and job description for the Guest Service Representative position at Buffalo Lodging?
Courtyard by Marriott/ Buffalo-Airport, 4243 Genesee Street, Cheektowaga, NY 14225
We are looking for Front Desk Agents to join our Team! Our Courtyard® by Marriott Buffalo Airport, where our #1 priority is providing a clean and safe environment is conveniently located across from Buffalo Niagara International Airport, minutes from Walden Galleria Mall and Downtown Buffalo. With 139 beautifully appointed rooms, our Courtyard offers our guests a delicious breakfast sandwich paired with a signature Starbucks® coffee and other items at our Bistro Restaurant & Bar. The Courtyard by Marriott/Buffalo Airport is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:
- Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
- Handles cash, credit card information and goods at the property
- Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
- Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
- Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed
Pay range: $17.00 - $18.00
What We Offer You:
At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
- Paid Weekly (Every Friday!)
- Medical, Dental & Vision Insurance
- Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
- Paid Vacation and Sick Time
- Paid Holidays
- Tuition Reimbursement
- Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Hotel Discounts – for You, Your Friends and Family
- Wellness Programs
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program
Salary : $17 - $18