Automotive Service Director

Honda Service Director

Buerkle Honda | White Bear Lake, MN

Lead One of Minnesota's Top Performing Honda Service Departments

Buerkle Honda is seeking an experienced Honda Service Director to lead one of the highest-performing service departments in the region. This is not a turnaround opportunity—it's an opportunity to take an already successful operation and elevate it to an even higher level.

We're looking for a proven leader who thrives on coaching people, improving processes, developing technicians and advisors, and delivering exceptional customer experiences while driving profitability.

If you're passionate about fixed operations, leadership, and continuous improvement, we'd love to talk.

Why Buerkle Honda?

• High-volume, well-established Honda dealership
• Strong customer retention and CSI performance
• Stable, experienced team of advisors and technicians
• Modern facility with excellent equipment
• Outstanding reputation in the Twin Cities
• Family-owned organization focused on long-term success
• Competitive compensation with performance incentives
• Comprehensive benefits package
• Paid vacation and holidays
• 401(k) with company match
• Health, dental, and vision insurance
• Ongoing Honda and leadership training

Responsibilities

As Service Director, you will oversee all aspects of the Honda Service Department, including:

• Lead, coach, and develop Service Advisors, Technicians, Dispatch, Warranty, and Support Staff
• Drive customer satisfaction (CSI) and customer retention
• Improve labor sales, parts sales, technician productivity, proficiency, and efficiency
• Maintain exceptional workflow and shop capacity management
• Ensure Honda warranty compliance and dealership policy adherence
• Monitor key performance indicators (KPIs) including:
  • Labor Gross Profit
  • Effective Labor Rate
  • Hours Per Repair Order
  • Technician Productivity & Efficiency
  • Customer Pay Sales
  • Warranty Performance
  • CSI
  • Fixed Absorption
• Recruit, hire, and develop top talent
• Build a culture focused on accountability, teamwork, and continuous improvement
• Partner closely with Parts, Sales, and Executive Leadership to achieve dealership goals
• Maintain a safe, organized, and efficient service operation

Qualifications

Preferred candidates will have:

• 10 years of automotive service management experience

• Previous Honda dealership experience strongly preferred
• Experience leading high-volume dealership service departments
• Strong understanding of fixed operations financials, reporting, and key performance indicators (KPIs)
• Proven ability to improve profitability while maintaining exceptional customer satisfaction
• Experience coaching, developing, and leading Service Advisors, Technicians, and department managers
• Excellent leadership, communication, organizational, and problem-solving skills
• Knowledge of Honda warranty procedures and OEM standards
• Ability to analyze operational data and implement process improvements that drive results
• Proficiency with dealership management systems, including CDK Drive preferred
• Experience utilizing MyKaarma for customer communication and service workflow management preferred
• Experience with RapidRecon or similar vehicle reconditioning management software preferred
• Valid driver's license with an acceptable driving record

What Success Looks Like

The ideal candidate is a servant leader who enjoys developing people as much as improving numbers.

You'll inherit a department that is already performing at a high level. Your mission is to build upon that success by:

• Elevating customer experience
• Developing future leaders
• Driving continuous operational improvements
• Maximizing technician productivity
• Strengthening advisor performance
• Growing fixed operations profitability
• Building a culture that employees are proud to be part of

Compensation

• Competitive base salary
• Performance-based bonus program
• Total compensation commensurate with experience

Join an Award-Winning Team

Buerkle Honda has built its reputation by investing in great people and providing an exceptional ownership experience for our customers. If you're looking for an opportunity to lead a successful Honda service department with the resources, support, and culture to achieve even greater results, we'd like to hear from you.

Apply today and help lead the next chapter of excellence at Buerkle Honda.

• Excellent leadership and organizational abilities
• Superior knowledge of industry regulations and operational guidelines
• In-depth knowledge of data analysis software packages
• Working knowledge of customer relationship management (CRM) packages
• Outstanding negotiation skills
• Excellent written and oral communication
• Proven knowledge of performance evaluation metrics in a business setting
• First-class people skills

Salary : $150,000 - $250,000