What are the responsibilities and job description for the Customer Service Representative position at Buell Fuel?
Customer Service Representative
Location: Deansboro, NY
Company: Buell Fuels & Center State Propane
Department: Client Services
About Us
Buell Fuels & Center State Propane are fast-growing, family-owned companies headquartered in Deansboro, New York. We provide high-quality fuel products and exceptional service to residential, commercial, and municipal customers across Upstate New York.
We're seeking a Part-Time Customer Service Representative for our Deansboro office—a motivated, hardworking individual who thrives in a fast-paced environment and enjoys helping customers. This is an excellent opportunity to gain valuable experience and be part of a supportive, team-oriented company.
What We Offer
- Competitive pay: $16.00 – $20.00 per hour (based on experience)
- Seasonal position: September–March
- Paid sick time
- Opportunities for personal growth and advancement within the organization
Responsibilities
- Provide outstanding customer service by answering inquiries and resolving issues professionally and efficiently
- Develop and maintain strong knowledge of company products and services (gasoline, diesel, heating oil, propane, etc.)
- Build and maintain positive customer relationships through proactive communication
- Process customer orders, account updates, and payments accurately
- Analyze customer accounts and make necessary corrections or adjustments
- Assist with accounts receivable functions as assigned
- Trace and expedite late orders to ensure timely fulfillment
- Utilize leads to expand the customer base and follow up on opportunities promptly
- Maintain organized records and complete required paperwork
- Perform additional duties as assigned
- Filling propane tanks for customers
Qualifications
- High School Diploma or GED required
- 1–2 years of customer service experience preferred (fuel, propane, or heating industry experience a plus but not required)
- Strong computer and data-entry skills
- Excellent verbal and written communication abilities
- Professional, courteous, and customer-focused demeanor
- Strong organizational and time-management skills
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Able to lift 40lb pellet bags
Key Skills
Customer Service | Communication | Organization | Problem Solving | Computer Literacy | Math Aptitude | Time Management | Teamwork
Work Location: In-person – Remsen Office, NY
Job Type: Seasonal (September – March)
Pay Range: $16.00 – $20.00 per hour
Monday-Friday
Salary : $16 - $20