Customer Service Representative

Customer Service Representative

Location: Deansboro, NY
Company: Buell Fuels & Center State Propane
Department: Client Services

About Us

Buell Fuels & Center State Propane are fast-growing, family-owned companies headquartered in Deansboro, New York. We provide high-quality fuel products and exceptional service to residential, commercial, and municipal customers across Upstate New York.

We’re seeking a Full-Time Customer Service Representative for our Deansboro office—a motivated, hardworking individual who thrives in a fast-paced environment and enjoys helping customers. This is an excellent opportunity to gain valuable experience and be part of a supportive, team-oriented company.

What We Offer

• Competitive pay: $16.00 – $20.00 per hour (based on experience)

• Full time

• Paid sick time

• Vacation

• 401K

• Opportunities for personal growth and advancement within the organization

Responsibilities

• Provide outstanding customer service by answering inquiries and resolving issues professionally and efficiently

• Develop and maintain strong knowledge of company products and services (gasoline, diesel, heating oil, propane, etc.)

• Build and maintain positive customer relationships through proactive communication

• Process customer orders, account updates, and payments accurately

• Analyze customer accounts and make necessary corrections or adjustments

• Assist with accounts receivable functions as assigned

• Trace and expedite late orders to ensure timely fulfillment

• Utilize leads to expand the customer base and follow up on opportunities promptly

• Maintain organized records and complete required paperwork

• Perform additional duties as assigned

• Filling propane tanks for customers

Qualifications

• High School Diploma or GED required

• 1–2 years of customer service experience preferred (fuel, propane, or heating industry experience a plus but not required)

• Strong computer and data-entry skills

• Excellent verbal and written communication abilities

• Professional, courteous, and customer-focused demeanor

• Strong organizational and time-management skills

• Ability to multitask in a fast-paced environment

• Positive attitude and willingness to learn

• Able to lift 40lb pellet bags

Key Skills

Customer Service | Communication | Organization | Problem Solving | Computer Literacy | Math Aptitude | Time Management | Teamwork

📍 Work Location: In-person – Deansboro, Office, NY
🕓 Job Type: Full time
💵 Pay Range: $16.00 – $20.00 per hour