Collections Manager

Buddy’s Home Furnishings is looking for a motivated, organized, and results-driven Collections Manager to join our store leadership team. This position is an important leadership role within the store and works closely with the General Manager and Sales Manager to form the management triangle, while driving a safe, professional, customer-focused, and profitable store operation.

At Buddy’s, collections is about more than making calls. It is about building relationships, helping customers stay successful with their agreements, protecting company assets, and driving results through consistent follow-up and accountability.

Why Join Buddy’s?

Buddy’s Home Furnishings is one of the largest Rent-To-Own retail providers of furniture, appliances, electronics, computers, and home products in the United States. We are a growing company that believes in developing people, promoting from within, and creating advancement opportunities for team members who are dependable, coachable, and results-focused.

If you are a strong communicator, a problem solver, and someone who can be firm, fair, and consistent while maintaining great customer relationships, this could be the opportunity for you.

Benefits Include

• Competitive hourly pay
• Paid time off
• Closed on Sundays
• Employee purchase discounts
• Health and retirement benefits
• Bonus opportunities
• Training and advancement opportunities

Position Summary

The Collections Manager performs a wide variety of leadership, customer account, and store operations responsibilities at the direction of the General Manager. This position helps coordinate store activity, supports team performance, manages customer account follow-up, and ensures company standards are met.

The Collections Manager is accountable for helping meet company objectives, maintaining quality standards, following company policies, and supporting a professional customer experience.

Principal Responsibilities

As a Collections Manager, you will be responsible for:

• Acquiring and maintaining customers
• Managing customer accounts and account activity
• Acting as a customer liaison by explaining the value and benefits of timely rental-purchase agreement renewals
• Contacting customers by phone, text, email, and other approved communication methods
• Documenting all customer commitments, conversations, and account activity accurately
• Reviewing, preparing, and understanding store reports
• Ensuring company standards for renewals, delinquencies, collections, and customer account management are satisfied
• Reducing past-due balances, improving percent collected, and minimizing charge-offs
• Assisting in the management of store personnel and directing the activity of one or more employees when needed
• Preparing daily work schedules, delivery schedules, task assignments, and follow-up plans
• Managing inventory, cash assets, customer information, merchandise, equipment, and company vehicles
• Completing paperwork and submitting required information to corporate support
• Complying with all applicable federal, state, and local requirements
• Enforcing company policy and helping maintain a safe, professional, and productive work environment
• Performing all other duties necessary for effective store management

What We Are Looking For

The right candidate will be organized, dependable, customer-focused, and comfortable holding both customers and team members accountable. This role requires confidence, professionalism, urgency, and the ability to manage multiple priorities throughout the day.

Qualified candidates should have:

• Strong communication and customer service skills
• Effective organizational and follow-up skills
• Ability to negotiate and resolve conflict
• Ability to recognize problems and take action to solve them
• Ability to plan, organize, delegate, coordinate, and follow up on tasks and assignments
• Ability to handle multiple priorities in a fast-paced environment
• Basic math, reading, writing, and computer skills
• Ability to learn and become proficient in the company POS system
• Professional appearance and behavior
• Dependability and regular, consistent attendance
• Leadership potential and a desire to grow within the company

Minimum Requirements

To be considered for this position, candidates must:

• Be at least 21 years of age
• Have a valid driver’s license
• Have a 5 year clean driving record and meet company insurability requirements
• Have a clean background for the past 7 years
• Be able to pass a drug screen
• Be able to pass an acceptable reference check from previous employers
• Be able to read, write, and communicate effectively in person and over the phone with employees and customers

Physical Requirements

This is an active store leadership position. Candidates must be able to:

• Routinely lift, load, move, and handle merchandise ranging from 50 to 300 pounds with the use of a dolly or team lift
• Assist with deliveries, pickups, service calls, and merchandise handling when business needs require
• Bend, stoop, pull, push, climb, reach, grab, and carry merchandise as needed
• Traverse multiple flights of stairs while assisting with furniture, appliances, electronics, and home products
• Stand, walk, drive, and move for extended periods of time
• Work indoors and outdoors in various climates and weather conditions

Additional Information

Buddy’s Home Furnishings is an Equal Opportunity Employer and a Drug-Free Workplace.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• Are you at least 21 years of age?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Drivers license (Required)

Work Location: In person

Salary : $16 - $19