Outdoor Pool - Courtesy Desk Attendant

POSITION SUMMARY:

Responsible for all admission and sales transactions at the front gate.  Delivers excellent customer service to all pool members and guests. 

ESSENTIAL FUNCTIONS include the following, other duties may be assigned:

• Provide excellent, timely and courteous customer service to pool members and guests. 
• Verify pool entry by scanning membership cards.
• Provide color coded wrist bands for all patrons under the age of 14.
• Answer questions and provide information on pool procedures or policies.
• Operate cash register.
• Attend to the safety of patrons on the slides.
• Balance drawer and manage daily income.
• Perform basic mathematical computations.
• Provide waivers as required and needed.
• Assist in emergency situations, such as calling 911 or performing First Aid / CPR.
• Maintain effective, positive relationships with pool patrons and staff.
• Inform supervisor of unusual situations or unresolved issues.
• Attend all staff meetings and in-service trainings as scheduled.

Child Protection Responsibilities:

• Adheres to policies related to boundaries with youth.
• Participates in required abuse risk management training.
• Reports suspicious and inappropriate behaviors.
• Follows mandated abuse reporting requirements.
• Adheres to job specific abuse risk management responsibilities.
• Ensure  youth are properly signed in and signed out, ensures only authorized adults  are allowed in the facility, etc.

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

• Must be at least 16 years of age; previous customer service and cash handling experience preferred. 
• Ability to add, subtract and work with numbers. 
• General computer knowledge.
• Strong communication skills (verbal and interpersonal)
• Ability to work effectively with the public and under pressure in emergency situations.

 
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk and hear.  The employee frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close and distance vision.
 
While performing the duties of this job, the employee is regularly exposed to wet, hot and humid outdoor weather conditions.  The noise level in the work environment is usually loud.