Digital Beauty Advisor

**Job Title: **Digital Beauty Advisor

**Job Duration: **12-month contract extended up to 24 months

**Job Location: **Berkeley Heights, NJ 07922 (Onsite)

**Note:

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Digital Beauty Advisor for LUXE

One year minimum with opportunity to extend to full 2 year tenure

Seeking Spanish Bilingual

The Digital Beauty Advisor will support brands by responding to consumer contacts on social and public channels. Digital Beauty Advisor will provide expert knowledge to consumers, salons, and other sources contacting us for information or seeking assistance on our brands, products or brand ecommerce sites. Digital Beauty Advisor will utilize opportunities to build sustainable relationships. Offers insights to the brands and internal Care team for continuous service and platform improvement.

**Key Job Accountabilities:

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Brand Advocate

• Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (Tik Tok, Facebook, Instagram, Twitter)

• Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed

• Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices

• Follow Brand and Care provided social FAQ documents for launches and key social moments

• Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer

• Recognizes and recommends new ways to influence consumers in their purchase decision

• Alert critical customer complaints to internal Care and Brand teams and assist with problem solving

• Provide social content and engagement recommendations based on consumer feedback and trends

• Stay up to date on new social media platforms, tools and best practices

• Live in the social ecosystem, stay on top of emerging trends in the landscape

• Focus on @mentions across all platforms for Azzaro and V&R if bandwidth allows.

**Responsiveness:

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• Maintain 100% Reply Rate and established Response Time goals across social channels
• Maintain consumer satisfaction and sentiment scores as established by the group
• Monitor personal social KPI’s using Sprinklr
• Offers schedule flexibility to support the needs of the business which included weekends
• Meets established quality standards in all contacts across all channels
• Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.

**LE CARE TECHNOLOGY SUITE

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• Documents product issues in a way that the information can be used for product improvement or development
• Accurately enters required information in the CRM and surveys to ensure data integrity

**Job Qualifications:

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• Bachelor’s Degree
• Bilingual - Spanish
• 1-2 years’ social media engagement experience
• Customer Service experience desired
• Customer obsessed mindset
• Knowledge and experience with major social media platforms required
• Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team
• Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends
• Report back to internal team to funnel insights into product / experience / content creation strategy
• High level of organization, attention to detail and positive attitude
• Interest in beauty, fashion and/or lifestyle brands
• Exceptional writing skills
• Excellent problem-solving ability
• Proficient in Microsoft applications including PowerPoint, Word and Excel.