What are the responsibilities and job description for the Customer Service Representative (Temp to Hire) (Ticketing) position at Buckeye Global?
Job Title: Customer Service Representative
Job Duration: 3 Months Contract to Hire – W2
Job Location: 14025 Riveredge Dr., Tampa, Florida 33637 (Onsite)
Note:
Temp to hire
Position is onsite at Corporate Office- 8AM-5PM
Must Have Skill Sets:
Good communication skills, both written & verbal Experience answering phones (customers call into our 1-800 phone number and we look up order ETA's or direct them to the correct department) Computer savvy and a willingness to learn (not afraid to incorporate AI - some of our tools are AI)Preferred Skill Sets:
Customer Service Experience in B2B Proficiency in Microsoft Office Great Time Management skills**Job Description:
**
Manage the customer experience including processing and entering customer data in an accurate and timely manner; maintaining effective customer, sales and field service employee relationships; and striving for customer satisfaction by resolving issues in the most efficient and effective manner.
**Essential Functions:
**
- Answer incoming customer service tickets, phone calls, and Teams messages, courteously and consistently using established guidelines.
- Respond full circle to requests from customers, sales reps, and service reps.
- Collaborate with other departments to resolve customer issues and align with customers’ needs and requests.
- Maintain appropriate records and documentation in our ERP System.
- Act as an Account advocate by managing and overseeing inquiries that require concierge handling.
- Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
- Investigate and resolve billing concerns by tracing shipments, researching price differences, and entering credit memos for approval, quoting special parts prices and following up on credit hold orders in our ERP.
- Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.
- Efficiently enter orders and address inquiries by leveraging the resources within the business, and following the standardized processes implemented.
- Complete and review customer specific reports for accuracy and integrity.
- Recommend ideas which enhance the overall customer experience.
**Position Qualifications:
**
- Education: High School Diploma or GED required.
Associates Degree in Business or related field preferred.
- Experience: 2 years of previous customer service experience, preferably in manufacturing and/or installation/maintenance/repair environment. Ticketing system experience, a plus. ERP experience, a plus, including quoting, order entry, and returns.
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Thanks and Regards,
Jaswanth, Technical Recruiter
E-mail-Jaswanth@buckeyeglobalit.com
Phone- (614) 953-0332
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You should be proficient in:
- Customer Service
- Business-to-Business (B2B)
- High School / GED
Machines & technologies you'll use:
- ERP Software (Oracle)