Support Analyst I

Position Overview

We are seeking a Support Analyst I to provide hands-on End User Device (EUD), Service Desk, and Tier 1 technical support across multiple hospital campuses in Philadelphia. The ideal candidate will have strong customer service skills, hands-on IT equipment deployment experience, and a background supporting users in a hospital/healthcare environment.

This is a 100% onsite position requiring travel between offsite locations. Candidates must have reliable transportation/car access.

Required Qualifications

• 3–5 years of IT support experience, preferably in EUD, Service Desk, Desktop Support, or equivalent roles.
• Project deployment experience is REQUIRED, including hands-on deployment of:
• • PCs/laptops and end-user devices
  • Printers and other IT equipment
  • Hardware, peripherals, and related equipment
• Hospital/healthcare IT experience is REQUIRED.
• A Certification is REQUIRED.
• Printer support experience is REQUIRED, including installation, configuration, troubleshooting, and replacement.
• Reliable car/transportation is REQUIRED due to travel between multiple onsite/offsite locations.
• Strong troubleshooting and problem-solving skills.
• Ability to diagnose and resolve hardware, software, peripheral, and operating system issues.
• Working knowledge of Microsoft software, including deployment, imaging, upgrades, security, licensing, auditing, and compliance.
• Working knowledge of TCP/IP and basic networking concepts.
• Experience supporting PCs, printers, terminals, networking equipment, telecommunications hardware, and other peripherals.
• Strong verbal and written communication, documentation, organizational, and customer service skills.
• Ability to work independently with minimal supervision and effectively within a team.

Key Responsibilities

• Serve as a primary point of contact for users requiring technical assistance.
• Provide Tier 1/EUD support for hardware, software, operating systems, printers, and peripheral devices.
• Perform onsite troubleshooting and resolution of technical issues.
• Support users through phone, remote tools, and hands-on onsite assistance.
• Participate in IT equipment deployment projects, including PC, printer, and peripheral deployment.
• Install, configure, upgrade, replace, and troubleshoot PCs, printers, and other IT equipment.
• Diagnose and resolve printer-related hardware, connectivity, driver, and configuration issues.
• Maintain and support end-user devices across multiple hospital campuses.
• Manage Level 1 service queues and ensure incidents are properly categorized, documented, assigned, and tracked through resolution.
• Escalate Tier 2 issues to the appropriate technical resource when required.
• Follow established Service Desk, incident management, problem management, and change management processes.
• Document troubleshooting steps, resolutions, and customer interactions accurately.
• Identify recurring issues and recommend improvements to reduce repeat incidents.
• Coordinate with various stakeholder groups to support site-specific technology needs.
• Travel between assigned hospital/offsite locations as required.

Education

Required:

• High school diploma or equivalent.

Certifications

Required:

• CompTIA A Certification

Buckeye Global IT Inc, one of the fastest-growing IT and Healthcare staffing and services firm in the nation specializing in staff augmentation for an end-to-end Enterprise IT Solutions.