Factory Store - Retail Clerk

Buck Knives creates purpose driven knives that perform for generations and our customers love to buy them. We are looking for a Retail Store Clerk to give them a WOW experience! Join us as we promote Buck Knives’ legendary products.

SUMMARY:

The Retail Clerk is responsible for giving tours, obtaining and stocking merchandise, operating a POS system, keeping an accurate register, accepting payments and making change for customers in retail store, all while providing excellent customer service. Opening and Closing duties as assigned. Open Availability Monday thru Saturday. Required overtime sales events throughout the year.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities include but are not limited to the following-

• Supports the company objectives by providing the highest level of customer service.
• Maintain inventory levels, reports when stock is low, keeps inventory levels current in POS system.
• Set up displays or arrange merchandise to promote sales.
• Stamp, mark or tag prices on merchandise.
• Assist in resolving customer complaints in a timely manner, escalating to Store Supervisor as needed.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer when applicable and document transactions.
• Provides the Shipping Department with customers’ packages to be sent out per the requested method (UPS, Parcel Post, Insured Mail etc.), including correspondence, repaired and replaced knives.
• Conducts factory tours.
• Operates cash register and processes cash, debit and credit card sale transactions.
• Keep store clean and organized.
• Administer daily cycle count.
• Perform backup front desk/receptionist duties as needed.
• Ability to handle sharp knives and other items continuously throughout the shift.
• Comply with all standard safety practices, safety rules, and all Company rules and policies.
• Regular attendance is an essential function of this position.
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position will not have any supervisory responsibilities.

QUALIFICATIONS:

• Ability to identify and resolve problems in a timely manner.
• Ability to manage difficult or emotional customer situations
• Ability to respond promptly to customer needs and requests for service and assistance.
• Ability to work effectively with minimal supervision.
• Excellent communication, ability to work well with others.
• Ability to provide excellent customer service.
• Ability to learn and retain information, such as product descriptions and factory tour scripts.
• Ability to follow verbal and written instructions.
• Basic math skills, such as addition and subtraction; ability to calculate sale prices based on discount percentage.
• Excellent organizational skills with attention to detail.