IT Field Services Coordinator

Job Title: IT Field Services Coordinator.

Location: Grapevine, TX.

Job Type: Permanent.

Position Summary:

This hybrid role requires a proactive and organized individual who can manage daily technician dispatch and coordination, while also supporting project planning, resource allocation, and milestone tracking for IT service projects across the US and Canada.

Key Responsibilities:

Technician Dispatch & Coordination

• Assign, schedule, and dispatch IT field technicians based on skill sets, availability, and location.
• Serve as the central point of contact between field technicians, clients, and internal project teams.
• Monitor service queues, prioritize urgent issues, and ensure timely response to tickets.
• Provide real-time updates on technician assignments, job progress, and service status.

Project Management Support

• Support the execution of IT field projects such as hardware rollouts, network upgrades, and POS installations.
• Track project milestones, technician deliverables, and cross-project dependencies.
• Maintain accurate records, including work orders, scopes of work, site instructions, and closeout documentation.
• Coordinate and deploy field resources to meet project timelines and service level agreements (SLAs).

Client & Team Communication

• Maintain clear, professional communication with clients regarding technician schedules, job updates, and escalations.
• Collaborate with internal departments including Procurement, Asset Management, and Help Desk to ensure project readiness.
• Conduct follow-ups after service completion to verify delivery and gather performance feedback.

Financial Oversight

• Manage technician labor rates and travel costs in line with company policy.
• Review and validate technician invoices and billing hours for accuracy.
• Support profitability by monitoring work order margins and ensuring proper documentation for invoicing and reconciliation.

Qualifications:

• 3 years of experience in IT field services dispatching, scheduling, or coordination.
• 2 years of experience in IT project support or project coordination.
• Solid understanding of field service workflows and IT infrastructure (e.g., networking, cabling, hardware deployment).
• Proficiency with dispatching/ticketing platforms (e.g., WorkMarket, Field Nation, ServiceNow).
• Strong multitasking, organizational, and communication skills in a fast-paced environment.

About Buchanan Technologies

Since Buchanan’s inception over 30 years ago, we have operated on 5 core values – People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer a great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people- centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together.

Follow Us:

LinkedIn: https://www.linkedin.com/company/buchanan-technologies/

Website: www.buchanan.com

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.