Desktop Support Specialist

Job Title: PC Support Technician

Contract: 12 months with possibility of extension.

Summary of Position

Responsible for supporting PC-based computers and related equipment for customers and for providing technical expertise, experience, and documentation/project coordination as required to install or repair hardware/software and resolve technical problems.

Essential Duties and Responsibilities

Include, but are not limited to, the following. Other duties may be assigned to meet business needs:

• Diagnose and repair hardware and software issues on client PCs using approved methods and processes.
• Install hardware and software for clients.
• Complete necessary internal and client-related documentation as required on a daily basis.
• Install/configure/repair network and local printers.
• Train clients on basic computer knowledge.
• Communicate and interact as required with end users and internal staff.

Qualifications / Requirements

• Expert knowledge of PC desktop support.
• Expert knowledge of local and network printer support.
• Intermediate knowledge of Networking.
• Strong understanding and knowledge of MS Outlook.
• Windows 10/11 Enterprise support experience.
• Customer service-related experience.
• Good knowledge of ticket-based tracking systems.
• Excellent problem-solving skills.
• Must have Mac knowledge.

Additional Requirements

• Excellent verbal and written communication skills.
• Ability to work with minimal supervision.
• Valid driver’s license.
• Dependable transportation.
• Must be able to lift 50 pounds.
• Business dress attire.

Education / Training / Experience Required

• Minimum of three (3) years’ experience with Windows 10/11 OS, Microsoft 365, and PC imaging and deployment tools.
• Minimum of three (3) years’ experience with PC and laptop hardware.
• Certification in A – Preferred.
• Certification in Server or Network .
• Certification in Microsoft MCP, MCSA, MCSE.
• Certification in Dell Hardware.
• Associate Degree in Computer Science or equivalent.

About Buchanan Technologies

Since Buchanan’s inception over 30 years ago, we have operated on 5 core values – People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together.

Follow Us:

LinkedIn: https://www.linkedin.com/company/buchanan-technologies/

Website: www.buchanan.com

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.