What are the responsibilities and job description for the Desktop Support Specialist position at Buchanan Technologies?
We are seeking a Desktop Support Analyst to join our team in San Antonio, TX. This role will provide both on-site and remote IT support, assisting with day-to-day technical issues and ongoing IT projects across multiple locations. The ideal candidate will be dependable, with strong technical troubleshooting abilities and excellent communication skills.
Responsibilities
Help Desk & On-Site Support
- Resolve IT support tickets and escalate when necessary
- Provide hands-on support for desktops, laptops, printers, and network devices
- Perform physical IT tasks as required, including hardware setup and troubleshooting
Technical Support
- Install, configure, and maintain Windows 11 desktops and laptops
- Support printer hardware (laser, inkjet, barcode, Zebra, HP) and RF scanner guns (e.g., Honeywell)
- Troubleshoot Office 365 and Microsoft Office Suite (current and legacy versions)
- Manage MS Outlook/email issues, Active Directory tasks, and software deployments
- Provide support for cabling, switches, wireless devices, and network connectivity
Application & Ticketing Support
- Install and support business applications and internet browsers (IE, Chrome, Firefox)
- Work within the FreshDesk ticketing system to track and resolve support issues
Qualifications
- Must be based in or near San Antonio, TX
- 2 years of proven IT support experience (Level 1)
- Strong troubleshooting and customer service skills
- Experience supporting Windows 11, Office 365, and Active Directory
- Familiarity with printers, scanners, and common business applications
- Ability to work independently and collaboratively in a team environment
- Reliable transportation for on-site presence
Job Type: Temp-to-hire
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Help desk support: 3 years (Required)
License/Certification:
- CompTIA A (Required)
Location:
- San Antonio, TX 78218 (Required)
Work Location: In person
Salary : $20 - $22