What are the responsibilities and job description for the Desktop Support Specialist position at US Tech Solutions?
Duration: 3 Months
Roles & Responsibilities
• Unpacking and configuring new hardware
• Provide end user training on basic use and functionality of supported devices and software.
• Documentation and training of troubleshooting guides and installation procedures.
• Provide equipment relocations for client desktop computers, laptop computers and computer peripherals
• Research, identify and develop alternative solutions when new problems are encountered.
• Fully document all interactions in the ticketing system.
• Maintain technical skills through independent research.
Qualifications & Experience
- Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university
- Relevant work experience in an IT Technical environment.
- Experience with installation, configuration, support, troubleshooting and maintenance of personal computers and hardware.
- Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.
- Familiar with LCD projectors and TV/Monitor.
- Basic knowledge of setup, support, and maintenance of printers, and plotters.
- Experience with installation, configuration, support, troubleshooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.
- Ability to develop and maintain working relationships with customers and support teams.
- Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
- Comfortable with change and ability to adapt to the changing needs of Client, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.
- Ability to work rotating work schedules to ensure adequate support is provided for customer requests.
- Ability to distinguish colors to identify electronics components and wiring.
Skills
- Familiarity with mobile device solutions
- Microsoft Intune
- Troubleshooting mobile devices
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: P Praveen Chary
Email: praveenc@ustechsolutions.com
Internal Id: 25-49988
Salary : $20 - $22
