Desktop Support Engineer

Job Title: Desktop Engineer

Location: Anchorage, Alaska/Huntsville, Alabama/Reston, Virginia

Department: Information Systems/Technology

Work Model: Onsite/In-Office

Position Overview

We are seeking a skilled and motivated Desktop Engineer for our client. In this role, you’ll play a critical part in maintaining and improving IT infrastructure by providing comprehensive support for end-user devices, systems, and services. You’ll also contribute to infrastructure administration, patch and vulnerability management, and support operations at contract locations, including DoD sites.

This role requires hands-on expertise with modern endpoint management tools such as MECM and Intune, scripting (PowerShell, Python), and enterprise platforms including M365 and Azure. Candidate should have ideally worked as part of a team to establish something like Microsoft Autopilot in a previous role. We’re looking for someone that can lead in terms of this work and take point on making significant organizational changes.

Key Responsibilities

Technical Support & Troubleshooting

• Diagnose and resolve hardware, software, and network issues.
• Respond to user requests via the Service Desk and ITSM platform.
• Handle Tier 1 and Tier 2 escalations and collaborate with other teams as needed.

Configuration & Device Management

• Manage IT assets across the lifecycle: provisioning, maintenance, deprovisioning.
• Implement scalable configuration management platforms.
• Participate in patch and vulnerability management programs.

On-Site & Field Support

• Support contract site operations, including at DoD locations (domestic and abroad).
• Deploy hardware/software and assist with transitioning services from incumbent providers.

Infrastructure Administration

• Assist with M365, Azure, and other systems.
• Support networking equipment, firewalls, and software-defined networking tasks.

Security & Compliance

• Ensure compliance with NIST 800-171 standards.
• Perform security assessments and address vulnerabilities.

Documentation & Training

• Create and maintain support documentation.
• Provide end-user training and support on technologies.

Qualifications

Required:

• Bachelor’s degree in computer science, IT, or equivalent work experience.
• 3 years in an Information Technology role.
• CompTIA Security (or equivalent DoD 8140 Intermediate cert), or the ability to obtain within 90 days of hire.
• Valid U.S. Passport (within 6 months of hire).
• Ability to gain access to U.S. DoD sites and facilities.
• Proficiency with:
• Windows OS and Dell hardware
• M365 (SharePoint, OneDrive, Exchange)
• MECM and Intune
• PowerShell, Python, or similar scripting tools
• Network fundamentals (e.g., subnetting, DNS)
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.

About Buchanan Technologies

Since Buchanan’s inception over 30 years ago, we have operated on 5 core values – People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together.

Follow Us:

LinkedIn: https://www.linkedin.com/company/buchanan-technologies/

Website: www.buchanan.com

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.