Service Desk Analyst

Service Desk Analyst

Location: Mendota Heights, Minnesota — on-site
Duration: Three-month contract
Schedule: Full-time, Monday–Friday, with occasional after-hours and weekend availability as needed

Position Summary

We are seeking a customer-focused Service Desk Analyst for a three-month, on-site assignment in Mendota Heights, Minnesota. This position provides Tier 1 technical support to employees, manages information systems service requests, and helps resolve day-to-day technology issues.

The organization is implementing Dayforce. Experience supporting Dayforce users or assisting with a Dayforce implementation, rollout, or go-live is highly preferred.

The ideal candidate brings strong troubleshooting, communication, and organizational skills and can explain technical concepts clearly to non-technical users.

Key Responsibilities

Service Desk and End-User Support

• Provide Tier 1 technical support to employees.
• Fulfill, prioritize, and manage assigned information systems service requests.
• Assist users with technical questions and administrative activities.
• Identify end-user needs and collaborate with system owners to provide appropriate support.
• Create and maintain service desk documentation and end-user training materials.
• Identify opportunities to improve service desk processes, standards, and systems.
• Help collect and use end-user feedback to improve service quality.
• As assigned, assist with Dayforce user questions, access issues, incident documentation, and escalation to the appropriate application or implementation team.
• Support the Lead Service Desk Analyst, Information Systems Service Manager, information systems team, and other management team members as requested.

Required Qualifications

• Two-year degree in a computer-related field or two years of work experience.
• Excellent customer service skills.
• Ability to communicate technical concepts clearly to non-technical users.
• Strong analytical and troubleshooting skills.
• Strong interpersonal and communication skills.
• Effective time management, organization, and prioritization skills.
• Ability to manage competing responsibilities and multiple tasks or projects while meeting deadlines.
• Ability to work independently and take initiative to solve problems.
• Strong attention to detail.
• Adaptability and the ability to learn new technologies quickly.
• Ability to work on-site in Mendota Heights for the three-month assignment.
• Availability to work flexible hours when necessary.

Preferred Qualifications

• Experience providing end-user support for Dayforce, formerly Ceridian Dayforce.
• Experience troubleshooting Dayforce access issues, answering user questions, documenting incidents, and escalating application issues.
• Experience supporting a Dayforce implementation or rollout, including user training, support documentation, or go-live support.
• Two-year degree in a computer-related field and two years of work experience.
• Microsoft Certified Desktop Support Technician (MCDST).
• Microsoft Certified IT Professional (MCITP).

Pay: $25.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Service Desk : 3 years (Required)
• Dayforce support: 1 year (Required)

Ability to Commute:

• Mendota Heights, MN 55120 (Required)

Work Location: In person

Benefits:

Salary : $25 - $26