Process Improvement Manager

PROCESS IMPROVEMENT

Full Time

Day Shift

Monday-Friday, 8am-4:30pm

Req # :2453

GENERAL DESCRIPTION

• The Process Improvement Manager partners with staff and organizational leaders to apply Lean principles and methodologies. This role is responsible for guiding and supporting teams in identifying and eliminating process waste, fostering a culture of continuous improvement, and driving operational excellence and patient experience.
• Reporting to the Director of Human Resources and Process Improvement, key responsibilities include facilitating team and stakeholder activities to enhance efficiency and effectiveness through Lean tools and techniques, while guiding and empowering individuals to strengthen their problem-solving skills and take ownership of improvement initiatives. The manager serves as a catalyst for change, ensuring sustainable improvements that align with organizational goals.

EDUCATION & TRAINING REQUIREMENTS

• Strong understanding of Lean principles and methodologies.
• Formal Lean training is a plus but not required; willingness to learn and develop Lean expertise is essential.
• Practical experience applying Lean principles and tools in a work environment including:
• Ability to identify process inefficiencies and collaborate for improvements using Lean methodologies.
• Familiarity with continuous improvement practices such as Kaizen, Value Stream Mapping, and 5S.
• Strong problem-solving and analytical skills with a willingness to learn and grow in Lean practices.
• Strong communication and presentation skills to effectively train and mentor employees at all levels.
• Commitment to ongoing development in process improvement and leadership skills.
• Excellent customer service and interpersonal skills and ability to build relationships.
• Passion for change and can-do attitude. Ability to energize teams.
• Data analysis proficiency with relevant software (e.g., Excel). Efficient typing skills and experience using PowerPoint and Word.

WORK EXPERIENCE REQUIREMENTS

• Practical experience applying Lean principles and tools in a work setting (preferred but not required for all areas).
• Participation in process improvement initiatives, even at a small scale.
• Exposure to workflow analysis, identifying inefficiencies, and implementing solutions.
• Experience collaborating with cross-functional teams to achieve improvement goals.
• Ability to facilitate discussions, engage stakeholders, and build consensus.
• Proven success in implementing Lean-based improvements (preferred).
• Experience guiding or supporting others in Lean practices and promoting strong customer service (preferred).
• (Candidates are not expected to have complete experience in all areas. A willingness to learn and grow is essential.)