Domestic Operations Representative - Tradeshow

Domestic Operations Representative- Tradeshow

BTX Global Logistics is seeking a proven operations leader with a track record of success within the global freight forwarding industry. The Domestic Operations Specialist is responsible for supporting the BTX Corporate business unit operations, customer service, compliance, and SOPs. This position reports to the Station Manager and will facilitate all tradeshow opportunities.

The ideal candidate will manage the demands of tradeshow logistics and possesses the leadership and communication skills required to effectively interact directly with clients. The Domestic Operations Representative will be a key member of the BTX team and will interact across all organizational levels for BTX corporate business as well as have dialogue with BTX’s global-oriented franchise operations.

Responsibilities Include:

· Courteous etiquette via phone and e-mail interactions in order to facilitate client service requests in a thorough and expeditious manner

· Shipment coordination (setup of shipments and/or amendments to existing shipments based upon client directives including LTL, FTL, and break bulk shipments

· Quote Requests - Obtain competitive and unique price solutions able to satisfy clients' requests relative to shipment particulars provided.

· Tracking Updates - Input milestone/tracking updates, provide client updates as shipments progress throughout the duration of shipment transit

· General Inquires and Follow-up - Fulfillment of any specialized requests provided by client within expected time-frame communicated

· High level knowledge of domestic forwarding ground carriers, commercial airlines and cartage

· Good relationships with shippers and working knowledge of shipper lanes

· Knowledge of IATA and TSA regulations

· Computer skills in Microsoft Outlook, Word and Excel

Summary of Experience and Education:

· Minimum 2 years hands-on operational experience within a Freight Forwarding Environment

· Domestic experience mandatory, including routing, documents, AWB preparation, and carrier knowledge

Knowledge, Skills and Abilities:

· Excellent interpersonal skills and the ability to work well with both local and Domestic agents and clients

· Ability to present ideas in business-friendly and user-friendly language

· Excellent verbal and written communication skills

· Superior active listening skills

· Strong organizational and time-management skills

· Analytical problem-solving capabilities

· Ability to train, develop, manage and deliver results

· A proven diverse background in all aspects of Domestic freight forwarding and operations within a dynamic growth environment

Additional Information:

BTX Global Logistics is a global transportation and logistics organization with over 30 regional branches in the U.S. and Canada. The Domestic Operations Specialist will be expected to aid in the transformational change expected of this organization due to its continual and rapid growth.

Type: Full-time, Non Exempt
Industry: Freight Forwarding
Compensation: Salary Commensurate with Experience
Benefits: Competitive
Travel: N/A
Location: New Jersey (TEB/EWR) airport area

BTX is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. BTX does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a minimum of 2 years hands-on operational experience within a domestic freight forwarding environment?

Ability to Commute:

• Keasbey, NJ 08832 (Required)

Work Location: In person

Salary : $45,000 - $55,000