What are the responsibilities and job description for the Japanese Bilingual Receptionist & Sales support / Phoenix, AZ / Business / DIR-MUTOCT003 position at BTI Solutions?
Essential Job Functions
Front Desk Receptionist - 50%
• Greet and direct visitors at the front desk
• Answer, screen, and forward incoming calls and eFax
• Provide callers with information such as company address, directions to the company
location, company website and other related information
• Operates office machines such as copiers, scanners, PCs, phones, and voice mails stem
to perform clerical duties
• Maintain visitor log
• Receive packages and sort accordingly
• Attend to will call customers by answering questions, collecting payment via cash, credit, or
check, and generating receipts
• Communicate with warehouse about will call orders
Sales support - 50%
• Assist sales associates to create credit memos
• Input, update, and maintain sales orders, invoices, and bill-back data within the Company
database
• Maintain high levels of customer satisfaction by providing excellent service and building
rapport
• Create company meeting minute
• Create promotional flyers to promote selling Company products
• Update and maintain customer information in the Company database
• Manage customer documentations
• Scan documents
• Enter orders in company system
• Attends Company events and functions outside of normal working hours
Others
• Other duties as required from Office operation manager
• Obligation to answer to all management as requested
Physical Requirements
• Able to sit for extended periods of time
• Ability to type and use the computer for extended periods of time
• Ability to reach, bend, kneel, and lift up to 25 pounds
• Working Conditions
o Noise Level: Normal
o Indoors
Other Requirements
• Business level English – read/write/speak/listen
• Basic knowledge about Japanese food
• At least 1 year of experience in an administrative required
• Ability to work independently and as a team
• Ability to adapt to frequent changes in assignments and workload
• High school diploma required. Associate’s Degree or above preferred
• Ability to solve problems
• Basic Microsoft Office proficiency (Outlook, Excel, Word and PowerPoint)
• Basic computer skills
• Communication and interpersonal skills
• Exceptional organization and time management skills
• Customer service skills
Front Desk Receptionist - 50%
• Greet and direct visitors at the front desk
• Answer, screen, and forward incoming calls and eFax
• Provide callers with information such as company address, directions to the company
location, company website and other related information
• Operates office machines such as copiers, scanners, PCs, phones, and voice mails stem
to perform clerical duties
• Maintain visitor log
• Receive packages and sort accordingly
• Attend to will call customers by answering questions, collecting payment via cash, credit, or
check, and generating receipts
• Communicate with warehouse about will call orders
Sales support - 50%
• Assist sales associates to create credit memos
• Input, update, and maintain sales orders, invoices, and bill-back data within the Company
database
• Maintain high levels of customer satisfaction by providing excellent service and building
rapport
• Create company meeting minute
• Create promotional flyers to promote selling Company products
• Update and maintain customer information in the Company database
• Manage customer documentations
• Scan documents
• Enter orders in company system
• Attends Company events and functions outside of normal working hours
Others
• Other duties as required from Office operation manager
• Obligation to answer to all management as requested
Physical Requirements
• Able to sit for extended periods of time
• Ability to type and use the computer for extended periods of time
• Ability to reach, bend, kneel, and lift up to 25 pounds
• Working Conditions
o Noise Level: Normal
o Indoors
Other Requirements
• Business level English – read/write/speak/listen
• Basic knowledge about Japanese food
• At least 1 year of experience in an administrative required
• Ability to work independently and as a team
• Ability to adapt to frequent changes in assignments and workload
• High school diploma required. Associate’s Degree or above preferred
• Ability to solve problems
• Basic Microsoft Office proficiency (Outlook, Excel, Word and PowerPoint)
• Basic computer skills
• Communication and interpersonal skills
• Exceptional organization and time management skills
• Customer service skills
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