What are the responsibilities and job description for the Consumer Electronics Repair Program Manager AO7147947 position at BTI Solutions?
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Consumer Electronics Repair Program Manager AO7147947
Top 3 Skills :
Microsoft Office Suite (Excel, powerpoint, MS Project a plus)
Excellent communication skills
Data visualization
Summary :
The main function of a product manager is to maximize sales, revenue, market share and profit margins by leading a team to deliver an end product. The typical product manager guides the delivery of a product through its life cycle.
Samsung Care provides repair and other services to customers with Samsung devices. MX ("Mobile Experience") Care provides repair services to our customers smartphones, tablets or PCs through Mail-in and in-store or "Walk-in" options. While the journey can start many ways, it usually begins with our call center and ends with a repaired device safely back in the hands of our customers.
This role will report to the Senior Manager of MX Care Strategy & PMO, who reports to the Head of MX Care. This organization provides PMO support to the rest of the MX Care organization on special projects or requests, supports regular reporting of these projects and supports shaping the overall MX Care Strategy.
This role's primary function will be to support developing and documenting a customer experience journey map of Samsung Care customers. We want to create a visualization of the path our customers take and use it to identify areas for improvement. Additionally, we want to use this mapping and data to decide the ideal path for our customers based on their device specific needs. This role will support maintaining this visualization and creating updates as the business changes. In addition, this role will support Project Management activities as needed, such as tracking metrics, project progress, creating process documents (Vizio or similar).
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