What are the responsibilities and job description for the IT Systems Engineer l position at BST Global?
Summary Of Duties & Responsibilities
IT Systems Engineer I is an entry – level position that operates using established procedures and works under immediate supervision. IT Systems Engineer I assist s other e ngineers in maintaining the corporate local area network (LAN) environment and providing end user technical support for desktops, applications, servers and general LAN problems. A dditional emphasis is placed on technical training, understanding customer service in a corporate environment and general BST Global processes.
Essential Functions
The Director of Infrastructure and Cloud Services
Number Supervised
0
Travel
None
Classification
Exempt
Work Environment & Physical Demands
This job operates in a professional office environment with standard office equipment. Remote work is supported with core hours of 9:00 a . m . –6:00 p . m . E T. The employee is regularly required to speak and listen and frequently required to stand, walk and use their hands.
IT Systems Engineer I is an entry – level position that operates using established procedures and works under immediate supervision. IT Systems Engineer I assist s other e ngineers in maintaining the corporate local area network (LAN) environment and providing end user technical support for desktops, applications, servers and general LAN problems. A dditional emphasis is placed on technical training, understanding customer service in a corporate environment and general BST Global processes.
Essential Functions
- Provide first-level support for end user issues related to the enterprise desktop and network environment
- Use established procedures to:
- install, test, and configure desktop and server operating system environments and data and voice network infrastructure (network specialty only)
- maintain and track software and hardware asset information for the organization
- maintain peripherals, e.g., printers and video display equipment connected to the network
- Develop end user FAQ-style documentation for general IT support and questions
- Assist in assigning, managing, and deleting user accounts, groups and systems in a Microsoft Windows Active Directory environment
- Perform additional related duties as assigned
- Working knowledge of Microsoft Windows desktop operating systems, including Windows 10
- Hands-on experience supporting and troubleshooting Microsoft Office applications, including Outlook, Word, Excel and PowerPoint
- Experience troubleshooting and repairing Intel-based desktop and server hardware (PC support)
- Understanding of network utilities and services, such as DNS, DHCP, TCPIP, TELNET, RDP and WINS
- Understanding of remote access technologies, such as VPN, SSL, and Remote Desktop and its authentication techniques
- Customer service oriented, good communication skills, considerate, cooperative and the ability to interact with a wide variety of personalities at all corporate levels
- Deep commitment to working in and fostering a highly collaborative, innovative and high-performing product team
- Promote, support and embody BST Global’s company mission, strategy and values
- Foster a culture of ownership and pride in delivering the highest levels of quality and excellence
- Associate of Science degree in computer science or another technology-related field; Bachelor’s degree preferred
- 1–3 years of industry or academic experience supporting Microsoft Windows-based infrastructure, including PCs, servers, and network-related peripherals
- Microsoft Windows Server or Windows Desktop Product certifications (MCP) preferred
- CompTIA Network certification or Cisco CCENT certifications (network specialty only) preferred
The Director of Infrastructure and Cloud Services
Number Supervised
0
Travel
None
Classification
Exempt
Work Environment & Physical Demands
This job operates in a professional office environment with standard office equipment. Remote work is supported with core hours of 9:00 a . m . –6:00 p . m . E T. The employee is regularly required to speak and listen and frequently required to stand, walk and use their hands.