IT Systems Engineer I

IT Systems Engineer I (CONTRACT to HIRE)

Department: Information Services

Location: Tampa, FL Headquarters

*********(We are not using outside recruiting firms for this role)**********

Summary of Duties & Responsibilities

The IT Systems Engineer I is an entry level Information Technology position. The position uses established procedures and works under immediate supervision. The IT Systems Engineer 1 will assist other Engineers in maintaining the corporate local area network (LAN) environment and providing end user technical support for desktops, applications, servers, and general LAN problems. An additional emphasis will be placed on technical training, understanding customer service in a corporate environment and general BST processes.

Essential Functions

• Provides first level support for end user issues related to the enterprise desktop and network environment.

• Using established procedures, installs, tests, and configures desktop and server operating system environments.

• Using established procedures, install, tests and configures data and voice network infrastructure (Network specialty only).

• Using established procedures, maintain and track software and hardware asset information for the organization.

• Develops end user FAQ style documentation for general IT support and questions.

• Using established procedures, maintain the peripherals, such as printers and video display equipment that are connected to the network.

• Assists in the assignment, management and deletion of user accounts, groups, and systems in a Windows Active Directory environment.

• Performs other related duties as assigned

Skills & Competencies

• Working knowledge of Microsoft Windows desktop operating systems such as Windows 10

• Hands on experience supporting and troubleshooting Microsoft Office applications such as Outlook, Word, Excel, and PowerPoint.

• Experience in troubleshooting and repairing Intel based desktop and server hardware (PC Support).

• Understanding of network utilities and services such as DNS, DHCP, TCPIP, TELNET, RDP, WINS.

• Understanding of remote access technologies such as VPN, SSL, Remote Desktop, and its authentication techniques.

• Customer service oriented, good communication skills, considerate, cooperative and the ability to interact with a wide variety of personalities at all corporate levels.

Team Support/Leadership – Deep commitment to working in and fostering a highly collaborative, innovative, and high performing product team

• Evangelize, support, and embody BST’s Company Mission, Strategy and Values

• Foster a culture of ownership and pride for delivering the highest levels of quality and excellence

• Performs other related duties as directed

Education or Prior Work Experience

• A.S. in Computer Science or other technology related field; Bachelor's degree desirable.

• 1-3 years’ industry experience or experience in an academic environment supporting Windows based infrastructure such as PC’s, Servers, and network related peripherals

Specialized Licenses or Certifications

• Microsoft Windows Server or Windows Desktop Product Certifications (MCP), desirable.

• CompTIA Network certification or Cisco CCENT certifications (Network Specialty only), desirable.

Reports to

Director, Infrastructure and Cloud Services

Number Supervised

0

Travel

None

Classification

Non-Exempt

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.