Customer Service Training Coordinator

BSH Home Appliances Corporation – Top Employer US 2024

Tomorrow is our home.

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.

Customer Service Training Coordinator

New Bern, NC / Full-time

Your responsibilities

The Customer Service Training Coordinator is responsible for planning, coordinating, and administering customer service training programs and events to ensure timely, efficient, and effective delivery of learning initiatives. This role manages training logistics, schedules, communications, and resources while partnering with trainers, leaders, and cross-functional teams to support the development of customer service employees.

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  Plan and coordinate training events, including managing schedules and participant lists.
• Coordinate with other teams in CS, internally and externally. Maintain the training calendar and participants list.
• Manage training requests and gather necessary details from stakeholders.
• Develop and manage reporting on training effectiveness, attendance, and other key metrics. Creating and maintaining associated slide decks.
• Manage and maintain our Learning Management System (LMS) to ensure all training materials are up-to-date and accessible.
• Assign & create courses to employees in the LMS system. Administer the training catalogs.
• Order and manage supplies and equipment required for all training sessions.
• Manage equipment/appliance inventory, place purchase orders for new equipment, and track assets.
• Arrange meals and accommodations for training attendees.
• All other duties as assigned

Your profile

• High-School Diploma – Required
• Two-Year College (Business or related field) – Preferred
• Four-Year College (Business or related field) – Preferred
• 5-7 Years Experience (Event Planning or General Administration) - Required
• Proven experience in training coordination or event planning role.
• Familiarity with Learning Management Systems (LMS).
• Exceptional organizational and time-management skills.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and typing.
• Travel: 10%

Your Pay & Benefits

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following:

• Medical, dental, vision, life insurance, short- and long-term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and includes an annual employer-funded profit-sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
• 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

Further information

Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!

BSH is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, military service, or any other protected class. By including everyone and ensuring equal opportunities, BSH unleashes its full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.

We participate in E-Verify.